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Customer Service Agent job

Empereon Marketing jobs

Company

Salary

Skills

Benefits

Company Description

Empereon Constar is a leading business process outsourcing company. It is located in the US, Mexico, and the Philippines. Its mission is to provide end-to-end front and back-office solutions to its clients. Its core values are innovation, excellence, and integrity. It offers sales and customer acquisition, customer care, back-office support, and technical support services. It serves automotive, communication, media, financial services, retail, eCommerce, and hospital markets. It offers competitive wages and a broad array of benefits including medical, dental, and vision insurance, life insurance, AD&D insurance, paid time off, and a 401k retirement plan. It is offering career opportunities for the call center representative, tech support representative, inbound care representative, and other positions.

Job Description

Job DescriptionThe Customer Service Agent plays a vital role in building a relationship with our applicant and borrower base. You will manage inbound customer inquiries and assist with loan applications. You will act to resolve member dissatisfaction. The goal is to be the center of our members financial lives, while assisting with their variety of loans.Essential Job Functions:Respond to applicants inbound inquiries via phoneExercise consultative sales techniques demonstrating strong call controlProvide world class customer service through First Call ResolutionDocument every correspondence with applicants/borrowers, clearly and conciselyRequest and secure required documentation according to company proceduresImprove upon and refine sales and customer service knowledge and techniques through ongoing trainingStrong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation with MembersTake ownership of resolving member inquiries and attempt to foresee causes of additional inquiriesShare insights with management regarding the root causes of Member inquiries, concerns and complaints, advocating on our members behalf to improve our products, operations and policiesProfessional demeanor, strong work ethicWhat we proudly offer:Fun and friendly company culture!!!Full-time shifts; Mid and PMPaid trainingBenefits; Medical, Dental, Vision, 401k - some extras you'll be pleasantly surprised to hear aboutAdvancement opportunities - we encourage promoting from withinExcellent Referral Program - $100 for every referral hired, and $50 for every month you and the referral continue to work at Empereon - Easy extra money!!!We prefer to schedule an appointment for you to come in, but we welcome walk-ins, Monday through Friday from 8am to 3pm!Company DescriptionEmpereon-Constar is a leading business process outsourcing company providing end-to-end customer engagement and customer management solutions through two distinct, but affiliated, privately held entities, Empereon Marketing LLC and Constar Financial Services LLC. Empereon Marketing was founded in 1997 followed in 2008 by Constar Financial Services, which was launched as a full-service customer management and accounts receivable company.
Associated topics: answer, call center, client, customer care, customer order, help desk, representative, service call, service representative, telephone
Estimated annual salary
$30,661
average
Minimum
$19,591
Maximum
$38,178

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Dental InsuranceHealth Insurance
Vision Insurance
401K Plan

Empereon Marketing

Type

Company - Private

Size

Medium

Revenue

$25M to $50M

Location

Multiple locations

Industry

Business Support Companies
Consulting Companies

Founded

1997

CEO

Travis Bowley

Job Filters

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Inbound Customer Service (Non remote).Empereon-ConstarPhoenix, AZ
Custome Care Reps are responsible for assisting existing customers, and may be required, to assist new customers with incoming sales opportunities. Armed with superior product knowledge and a passion for customer satisfaction, you will provide solutions to...Read more
Tech Support Rep Remote.Empereon-ConstarPhoenix, AZ
Technical Support Reps require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, escalate potential technical issues, providing feedback on basic product functionality questions, and...Read more
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