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Customer Service and Sales Representative job

ConcentraTempe, AZ
Concentra jobs

Company

Salary

Skills

Company Description

National healthcare company Concentra offers a range of occupational health services. As a division of Select Medical, Concentra strives to improve the health of America’s workforce through its affiliated clinicians, occupational medicine, urgent care, physical therapy, and wellness services in 44 states. The West, Texas-based firm’s culture is rooted in integrity, high standards of ethical, medical, and business practices. The patient-centered company recognizes its team members as key contributors to success. If you are a healthcare professional with the desire to make an impact on the wellbeing of your patients, you might find your career ambitions at Concentra. Whatever field you will land your job in, they will support you with career growth opportunities and a healthy work-life balance.

Job Description

Job Title:

Customer Service and Sales Representative (Tempe, AZ)

Job Description

• The Customer Service I position interfaces with customers via inbound calls. This position is responsible for processing customer questions, updating account information and providing website support.

• The Sales Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.

• The Technical Support Associate II responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use.

Essential Functions/Core Responsibilities

• Achieve specific sales targets and maximizing sale opportunities on each and every call

• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

• Maintain broad knowledge of products, pricing, promotions, and procedures

• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and sales performance

• Answer billing questions by talking through components of customer accounts

Candidate Profile

• High school diploma with a minimum of three to six months of sales experience preferred or relevant technical experience

• Courteous with strong customer service orientation

• Strong communication and negotiation skills required

• Ability to effectively communicate, both written and verbally

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Basic computer navigation skills and PC Knowledge

• Tolerance for repetitive work in a fast paced environment

• Ability to work as a team member, as well as independently

• Dependable with proficient attention to detail

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Able to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

For the Technical II position:

• Achieve and maintain recognized and applicable technical certification(s)

• Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)

• Advanced knowledge of client technical systems

*Job requirements may vary by country and will not contravene any local laws

*Background check is required and drug screen may be required

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an EEO/AA/M/F/Vet/Disability Employer

*msja

Location:

USA, Phoenix, AZ- South Mountain

Language Requirements:

Time Type:

Full time
Estimated annual salary
$34,122
average
Minimum
$23,524
Maximum
$59,145

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Concentra

Type

Company - Private

Size

Large

Location

Multiple locations

Industry

Healthcare

Founded

1978

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