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Customer Service, Assistant Manager, Front End (Full-Time) job

Whole Foods MarketFort Wayne, IN
Whole Foods Market jobs

Company

Salary

Skills

Company Description

Whole Foods Market, the Austin, Texas-based supermarket chain markets products free from hydrogenated fats and artificial colors, flavors, and preservatives. Backed by quality as a state of mind, Whole Foods Market’s mission is to nourish people and the planet. The purpose-driven company strives to meet or exceed customers’ expectations, celebrates each community through employment and investment in local non-profits, and a conscious commitment to local producers. If you are ready to move your career forward with Whole Foods Market, you will receive comprehensive training and support on your career paths. Whole Foods Market understands that success is dependent upon the collective energy, intelligence, and contributions of its team, therefore the firm supports its associates with competitive pay and a comprehensive benefits package. If you join the team, you can benefit from perks including health, dental and vision insurance, mental healthcare coverage, volunteering options, PTO, 401(k), 20% in-store discount, and several other.

Job Description

Job DescriptionAssists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Team Members. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

Job Responsibilities:

  • Models and delivers outstanding customer service.

  • Sets and achieves the highest standards of retail execution.

  • Works with Team Leader to achieve cost, margin, expense and labor targets.

  • Follows through on all customer questions and requests; resolves concerns as needed.

  • Works with Team Leader to resolve team concerns or issues.

  • Evaluates and documents Team Member work performance.

  • Functions as point person and departmental person in charge in absence of Team Leader.

  • Consistently communicates and models WFM vision and goals.

  • Sets and achieves the highest standards of retail execution.

  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.

  • Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.

  • Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.

  • Provides timely, thorough, and thoughtful performance evaluations.

  • Consistently communicates and models WFM vision and goals.

Job Skills:

  • High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.

  • Demonstrates advanced product knowledge, maintains awareness of new products.

  • Growth mindset towards greater responsibility and ownership.

  • Desire to coach and mentor others for growth.

  • Excellent interpersonal, motivational, team building, and customer relationship skills.

  • Capable of teaching others in a positive and constructive manner.

  • Product knowledge.

  • Advanced knowledge of regulatory and safety policies and procedures.

  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.

  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.

  • Proficiency with email, Microsoft Office, and operations-related applications.

Experience:

  • 18+ months retail Team Member experience and 6+ months of supervisory experience.

Physical Requirements / Working Conditions:

  • Must be able to lift 50 pounds.

  • In an 8-hour work day: standing/walking 6-8 hours.

  • Hand use: single grasping, fine manipulation, pushing and pulling.

  • Work requires the following motions: bending, twisting, squatting and reaching.

  • Exposure to FDA approved cleaning chemicals.

  • Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.

  • Ability to work in a wet and cold environment.

  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.

  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Who are we? Well, we seek out the finest natural and organic foods available, maintain the strictest quality standards in the industry, and have an unshakeable commitment to sustainable agriculture. Add to that the excitement and fun we bring to shopping for groceries, and you start to get a sense of what were all about. Oh yeah, were a mission-driven company too.

Whole Foods Market attracts people who are passionate - about great food, about the communities they live in, about how we treat our planet and our fellow humans - and who want to bring their passion into the workplace and make a difference.

Learn more about careers at Whole Foods Market here!

Privacy Policy

Estimated annual salary
$34,378
average
Minimum
$28,547
Maximum
$66,145

TASKS

  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Direct administrative activities directly related to making products or providing services.
  • Prepare staff work schedules and assign specific duties.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Whole Foods Market

Type

Company - Public

Size

Large

Revenue

Over $10B

Location

Multiple locations

Industry

Chain Supermarkets

Founded

1980

CEO

John Mackey

Job Filters

Culinary Associate Team LeaderWhole Foods MarketHuntsville, AL
Assists the Team Leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned. Leads and develops Team Members. All Whole Foods Market Retail jobs...Read more
Senior Software Development EngineerWhole Foods MarketAustin, TX
Whole Foods Market, Retail Development & Engineering team is responsible for building new innovative software solutions that supports Whole Foods Markets Physical Stores/Retail business unit. This is tech savvy team which works to solve complex engineering...Read more
Principle Duties and Responsibilities: Perform selection utilizing pick labels, building pallets of product, wrapping them from top to bottom and staging them in the proper shipping lanes. Perform receiving, stocking, selection, pallet consolidation...Read more
Senior Lease AccountantWhole Foods MarketAustin, TX
Will Do: Work to ensure that WFM adheres and aligns with the FASB 842 leasing guidance that was established in 2019 Review lease documentation for appropriate accounting treatment under ASC 842 Work with various business partners to provide information on...Read more
Principal Data Security EngineerWhole Foods MarketAustin, TX
Whole Foods Market is synonymous with impeccable standards and the highest quality products available. Our Information Technology Team is looking for a Principal Data Security Engineer to help drive and evolve the Data Security program. This team owns the...Read more

Closed Job Filters

Service Desk Technician - AustinWhole Foods MarketAustin, TX
This position is a full time (40 hour) Help Desk Technician role responsible for providing End User support through phone and web portal requests. DUTIES: Analyses call trends and types to identifyRead more
Server - Part time - Downtown, LAWhole Foods MarketAngels, CA
As a Venue Service Team Member, your role will include working within one or more of the Store's restaurant style service venues and supporting the overall regional venue vision. You will ensure aRead more
Bakery Team Member (Part Time)Whole Foods MarketMt Pleasant, SC
Provide courteous, friendly, and efficient customer service in all areas of the bakery department which may include artisan bread, cakes & pastries, gelato, juice and coffee bars. ResponsibilitiesRead more
Assists customers and cashiers during the checkout process. Bags groceries, retrieves carts, and may act in the capacity of a Cashier and its functions. All Whole Foods Market Retail jobs requireRead more
Produce Associate Team Leader (Full-Time)Whole Foods MarketVienna, VA
Assists the Team Leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned. Leads andRead more
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