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Customer Service Associate job

Value City Furniture jobs

Company

Salary

Skills

Job Description

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations.

Some of the functions the Customer Service Associate will perform:

* Embodies our values: Adventure Guides, Serve Others and Own It
* Assists in fostering an energetic and positive working environment
* Frequently communicates with customers via phone
* Partners with all team members to create an easy transaction and great in home delivery service
* Develops strong relationships with customers who shop with us in-store and online
* Listens to the customers' needs and presents possible options

The Ideal Candidate will have, among other skills and abilities:

* High school diploma or general education degree (GED); or equivalent combination of education and experience
* Ability to read, write and comprehend simple instructions, short correspondence, and memos
* Ability to effectively present information in one-on-one and small group situations to customers and team members
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Demonstrated ability to handle customer calls displaying good phone skills
* Track record of serving others and putting team goals first
* Owners mindset; takes ownership over everything within scope of responsibility
* Embody an adventure guide; passion for the business, bringing curiosity and innovation to the job
* Proactive approach; identifies and solves problems
* Adaptability; flexible to shifting priorities and a changing environment
* Desire to continuously improve

If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.
Estimated annual salary
$33,648
average
Minimum
$24,272
Maximum
$44,238

TASKS

  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases, and receive and process cash or credit payment.
  • Prepare merchandise for purchase or rental.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Value City Furniture

Type

Subsidiary

Size

Large

Revenue

$100M to $500M

Location

Multiple locations

Industry

Retail - Home Furnishing

Founded

1948

CEO

Jay L. Schottenstein

Job Filters

Sales AssociateValue City FurnitureHuntington, WV
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we are committed to providing our customers with an easy and fun...Read more
Customer Service AssociateValue City FurnitureParkersburg, WV
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we are committed to providing our customers with an easy and fun...Read more
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey. To that purpose, our job is to provide our customers with an easy and fun furniture shopping...Read more
Warehouse AssociateValue City FurnitureFlint, MI
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we are committed to providing our customers with an easy and fun...Read more
Visual MerchandiserValue City FurnitureCuyahoga Falls, OH
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we are committed to providing our customers with an easy and fun...Read more

Closed Job Filters

Manager of Store FinanceValue City FurnitureColumbus, OH
Manager of Store Finance At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To thatRead more
Sales AssociateValue City FurnitureAlpharetta, GA
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that purpose, we areRead more
Director of TransportationValue City FurnitureColumbus, OH
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we areRead more
Warehouse AssociateValue City FurnitureLithonia, GA
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we areRead more
Warehouse ManagerValue City FurnitureMonroeville, PA
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we areRead more
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