As Customer Service Coordinators, we are responsible for supervising and motivating customer service teams to maximize business performance. We ensure customer satisfaction and loyalty and analyze customer complaints. Developing new procedures and implementing customer retention campaigns is one of our main responsibilities. We interface with customers and sales representatives to handle various sales-related issues. We handle and resolve customer complaints and assist in product purchasing and order fulfillment activities. Working as Customer Service Coordinators, we give pricing information, take orders, and determine appropriate shipping methods. We also handle incoming calls and sales promotions.
Core tasks:
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