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Salary and Benefits

Customer Service Engineer
$51K-$62K / yr. (est.)
$51K
$57,130 / year
$63K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Customer Service Engineer

What does a Customer Service Engineer do?

As Customer Service Engineers, we address customers' questions and concerns about their company's products, address technical problems via telephone/internet services, receive feedback and suggestions from referring to others in their department. The Customer Service Engineers receive incoming calls from customers, maintain up-to-date knowledge of upgrades and updates of the company's products, work with other employees to find the answer to a particular problem, and file reports regarding complaints they have received about company products. We work on teams and frequently report to a supervisor/manager, work directly with customers to answer technical and product questions, including during sales meetings.

Core tasks:

  • recommend technical and product solutions to customers and internal teams
  • examine trends in issues and products while tracking resolutions
  • transform client issues into improvements for products and information for customers
  • maintain up-to-date knowledge of upgrades and updates of the company's product

Insights

How Many Years of Experience Do Professionals Need Before Becoming Customer Service Engineer?
On average, people work 5-7 years in other positions prior to becoming a Customer Service Engineer.
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Customer Service EngineerMiami, FL - A year ago
🤔 hmm... I guess I need to start gaining experience in other positions if I want to become a Customer Service Engineer someday.
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Customer Service EngineerSeattle, WA - A year ago
😤 Ugh! 5-7 years is way too long! I want to be a Customer Service Engineer now, not in some distant future!
How Long Do Customer Service Engineer Employees Typically Stay in Their Roles?
On average, Customer Service Engineers works in this position for 5+ years across multiple employers.
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Software DeveloperHouston, TX - A year ago
c'mon cusplatform! show me da report! 😡 i want to see da data behind this meaningless image, instead jus provoking arguments between friends.
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Medical AssistantMiami, FL - A year ago
What's wrong with staying in the same role for years? Not all of us are chasing promotions or career advancements. Some of us find satisfaction in mastering one particular job.
What Is the Job Hopper Score for Customer Service Engineer Employees?
Moderate job changes in Customer Service Engineer, showing some career movement without excessive turnover.
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Client Service CoordinatorHouston, TX - A year ago
This infographic simplifies the journey a bit too much. There are various pathways to becoming a Customer Service Engineer, not just through a linear progression.
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Customer Care AssociatePhiladelphia, PA - A year ago
Why are we even discussing this? It's just another typical day in the Customer Service Engineer's life.

Career path

Path to job

Discover a Customer Service Engineer's areas of knowledge sorted by their majors.
Explore the list of higher education institutions that a Customer Service Engineer typically studied at.
Community College of the Air Force
DeVry Institute of Technology

Path after job

Community

Demographics

What Is the Age and Gender Ratio of Customer Service Engineer Employees?
Gender ratio in Customer Service Engineer position: 0.915839947089947 Male and 0.0841600529100529 Female. Age ratio in Customer Service Engineer position: 16-20: 9%, 21-30: 61%, 31-40: 21%, 41-50: 7%, 51-60: 2%, 60+: 0%. Customer Service Engineer position is predominantly male (91.6%) with the largest age group being 21-30 years old, followed by 31-40 years old.
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Customer Service EngineerPhiladelphia, PA - A year ago
are there any efforts to promote gender and age diversity in this profession? 🤔
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Customer Service EngineerMiami, FL - A year ago
seriously? 0% for 60+ age group? we need more experience here! 🤦

Workplaces

Who Are the Top Employers for Customer Service Engineer?
Top employers of Customer Service Engineer position: Bell and Howell, Dell EMC, Siemens. People who work in Customer Service Engineer position most typically go on to work for the Bell and Howell.
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Customer Service EngineerHouston, TX - A year ago
Don't discount Siemens, they have a strong presence globally, especially in Europe!
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Customer Service EngineerSeattle, WA - A year ago
Does being the top employer necessarily mean that they are the best company to work for?
Bell and Howell
Dell EMC
Siemens
What Industries Does Customer Service Engineer Typically Have Experience In?
Industry Background: The most typical industries of Customer Service Engineer: Manufacturing, Information Technology, Administrative & Support, Wholesale, Professional / Scientific / Technical. Customer Service Engineer employees most likely come from a Manufacturing industry background.
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Customer Service EngineerChicago, IL - A year ago
Look, we all get it. The job is tough, but let's not make others feel bad for asking questions. We should be helpful and supportive, not tearing each other down.
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Customer Service EngineerHouston, TX - A year ago
Ya'll just need to chill. 🧘 Yeah, the industry can be stressful sometimes, but being mad at each other won't solve anything. Take a deep breath and find a better way to communicate.

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Discussion about Customer Service Engineer

Want to know more about Customer Service Engineer position?
Share your thoughts and ideas about Customer Service Engineer position with others in our community.
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How balanced is the gender diversity among people working as a Customer Service Engineer?
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Liam Brown4 years ago
It’s a male dominated profession.
What is the typical age to work as a Customer Service Engineer?
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Isabella Holmes4 years ago
The average age is 28
Is a Customer Service Engineer considered to be a junior profession?
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Sophie Hayes4 years ago
On average, people have 6 years of experience when they start working as a Customer Service Engineer
Which industries are highly likely to employ a Customer Service Engineer?
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Benjamin Gardner4 years ago
For a Customer Service Engineer it’s the most likely to work in the Manufacturing.
Is it encouraged to have a degree as a Customer Service Engineer?
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Benjamin Gardner4 years ago
Most people have No higher education
Which company is likely to have openings for Customer Service Engineer positions?
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Sophie Hayes4 years ago
It’s common for a Customer Service Engineer to work for Bell and Howell, Dell EMC, Siemens, Siemens Healthineers and Xerox
How many years do people spend as a Customer Service Engineer in their career path?
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Benjamin Gardner4 years ago
On average people change after more than 5 years.
How likely is it for people working as a Customer Service Engineer to switch companies still working as a Customer Service Engineer?
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Isabella Holmes4 years ago
a Customer Service Engineer is not a typical job hopper, but might change companies.
From which job titles people come from to work as a Customer Service Engineer?
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Sophie Hayes4 years ago
Most people come from Field Service Engineer, Field Engineer or Electronics Technician roles
What can be the next step in your career path from Customer Service Engineer?
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Liam Brown4 years ago
Consider the following: Field Service Engineer, Systems Engineer or Project Manager
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Disclaimer

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