Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Customer Service Engineer - Unix Admin - Cupertino job

AppleCupertino, CA
Apple jobs




Job Description


Do you love creating elegant solutions to highly complex challenges? Do you intrinsically see the importance in every detail? As part of our Silicon Technologies group, youll help design and manufacture our next-generation, high-performance, power-efficient processor, system-on-chip (SoC). Youll ensure Apple products and services can seamlessly and efficiently handle the tasks that make them beloved by millions. Joining this group means youll be responsible for crafting and building the technology that fuels Apples devices. Together, you and your team will enable our customers to do all the things they love with their devices. The Hardware Technology Compute and Storage Group has a rare opportunity available providing technical support for CAD and Engineering in our Silicon Technologies group. We are looking for a support oriented Customer Service Engineer to join our operations team. Your diverse background in system administration, excellent communication skills, sense of ownership, and commitment to produce your best work will make you successful supporting Apples custom silicon engineering teams. You will be working within a heterogeneous environment supporting Linux and MacOS. There is a full range of services that require customer support including account management, disk space allocation, virtual machines, VNC, compute and special purpose servers.

Key Qualifications

  • Typically requires 3+ years of Unix System Administration experience. Current knowledge of Linux is required.
  • Excellent customer service skills in an engineering environment.
  • Excellent independent research skills
  • Advanced knowledge in other software/protocols: VNC, X11, gitlab, Atlassian Jira & Confluence
  • Strong Shell environment knowledge (bash, tcsh) and Shell scripting experience
  • Ticketing system experience
  • Description

    You will use your engineering support experience in support of Apple's world class engineering teams. You must be skilled at researching solutions to issues using both internal documentation and external resources. Apple customer service engineering staff must possess the ability to effectively communicate with engineers and co-workers over the phone, in person, and via email or chat. Therefore, excellent oral and written communication skills are critical. Additionally, you will: - Follow department guidelines to assist engineers in gaining access to project related data. Adhere to Service Level Agreements (SLAs) in updating request tickets and resolving them.- Troubleshoot UNIX systems. This may include connectivity and remote access issues, secure access, disk space allocation, permissions issues and system error troubleshooting.- Set up virtual machines for users and special purpose use, initiating the kick-start process.- Demonstrate initiative and sound judgment within established guidelines and procedures to assist engineering customers in accessing systems and trouble-shooting infrastructure and environment problems.

    Education & Experience

    BA/BS Degree in a technical discipline or equivalent experience.

    Additional Requirements
    Estimated annual salary


    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    • Check to ensure that appropriate changes were made to resolve customers' problems.
    • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.


    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.


    • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
    • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.



    Company - Public




    $5M to $10M


    Multiple locations






    Tim Cook

    Job Filters

    JavaScript React / Redux Front-EndAppleSanta Clara, California
    Apple - JavaScript React / Redux Front-End Developer Skills and Responsibilities: 5+ years professional software development Strong and recent experience with JavaScript Front-End, Dashboard development Design concepts/work around internal data, data...Read more
    Product Design EngineerAppleCupertino, CA
    Product Design Engineer Santa Clara Valley (Cupertino) , California , United States Hardware Summary Posted: Feb 19, 2020 Role Number: 200122980 Mac... iPod... iPhone... iPad... AppleWATCH... what's next?! We are a team of passionate engineers who are...Read more
    Machine Learning InternAppleCupertino, CA
    Machine Learning Intern Santa Clara Valley (Cupertino),California,United States Students + In-depth expertise in deep learning (DL) and statistical machine learning (ML) + Expertise in one or more of CV, NLP, information retrieval/search and speech...Read more
    Apple Support Partner Relations At Home Advisor - Brazilian Portuguese language Houston,Texas,United States Support and Service + Verbal and written fluency in Brazilian Portuguese and English + Minimum 2 years experience navigating and resolving various...Read more
    Customer ServiceAppleCupertino, CA
    Customer Service & Safety Specialist Santa Clara Valley (Cupertino),California,United States Corporate Functions + Desire to be a great team mate, demonstrating enthusiasm and a positive attitude with the ability to deliver a high level of customer service...Read more

    Closed Job Filters

    Technical DesignerAppleSanta Clara, CA
    Are you a Technical Artist who flourishes with ambiguous challenges in an evolving domain? In this role you will play a meaningful role in cross-department collaborations with artists, designers andRead more
    Corporate ParalegalAppleSanta Clara, CA
    Corporate Paralegal Santa Clara Valley (Cupertino), California, United States Corporate Functions + - 5 years of experience as a corporate or contracts paralegal or equivalent, ideally with both lawRead more
    SummaryPosted: Dec 2, 2019Weekly Hours: 40 Role Number:114215395We are the Apple Maps App Team, and we build the seamless and elegant interfaces that millions of Apple Maps Users depend on day afterRead more
    Summary As a Specialist in a reseller store, you help create the energy and excitement around Apple products, providing the right solutions and getting products into customers’ hands. You understandRead more
    Wireless SoC System Validation Engineer Santa Clara Valley (Cupertino) , California , United States Hardware Summary Posted: Jan 22, 2020 Weekly Hours: 40 Role Number: 200143673 In this highly visibleRead more
    Similar jobs in the area
    SUMMARY Under general supervision, uses skills gained through training and experience to provide customer service, sales, or administrative support within an assigned customer account(s) (Business Unit). Communicates a variety of information to internal or...Read more
    Duration: 3 months Potential for 2 year long contract Location: Belmont, CA 94002 Part time role: Hours are from 7:30 am - 11:30 am - M - F Open and prepare classrooms for the day. Restock Kitchen and make coffee. Meet and greet students in the lobby. Show...Read more
    Service AdministratorMckinney Trailer RentalsHayward, CA
    SUMMARY The Service Administrator is responsible for issuing purchase order numbers to suppliers and to outside service companies, customer service, creating work orders and bill back estimates to customers, assigning and logging mobile terminals (Skybitz...Read more
    Responsible for the monitoring of assigned customer accounts and groups and the reconciling and processing of customer programs as agreed to by the company. Provide assistance to the Corporate accounts team while maintaining the management and coordination...Read more
    Students - Deliver with Uber EatsUber EatsLos Altos, CA
    Deliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends—it's up to you. Earn Extra Money. You’ll earn by bringing people the food they love from local...Read more
    Confluence AdministratorAppleCupertino, California
    Our Engineering Computer Services org takes pride in supporting infrastructure for all Engineering teams at Apple. We are seeking a dynamic, ambitious individual with deep understanding of building and maintaining the multi-tenant Confluence instance...Read more
    Kubernetes AdministratorVSG Business SolutionsSunnyvale, CA
    As a Site Reliability Engineer, you will be responsible for running our production services, as a part of a collective group of developers, QA, and operational engineers that ensure service reliability, scalability and performance. Administer, monitor and...Read more
    Confluence AdministratorApple Inc.Cupertino, CA
    Our Engineering Computer Services org takes pride in supporting infrastructure for all Engineering teams at Apple. We are seeking a dynamic, ambitious individual with deep understanding of building and maintaining the multi-tenant Confluence instance...Read more
    Description Responsible for the monitoring of assigned customer accounts and groups and the reconciling and processing of customer programs as agreed to by the company. Provide assistance to the Corporate accounts team while maintaining the management and...Read more
    An established Ambulatory Surgery Center in the East Bay is actively seeking an Administrator. The Surgical Center Administrator will have complete oversight of 15 FTEs and both clinical (RN) and non-clinical operations staff. This busy surgery center has...Read more
    Company Description Microchip Technology Inc. is a leading provider of embedded control applications. Our product portfolio comprises general purpose and specialized 8-bit, 16-bit, and 32-bit microcontrollers, 32-bit microprocessors, field-programmable...Read more
    Show more jobs
    500+ more jobs

    Similar jobs

    AdministratorFull-timeFremont, California
    Process projects Manage and update project databases Provide responses to inquiries and detail follow up's regarding project status, RFI's, paperwork and files needed Update and create editable forms for project streamlining Obtain necessary technical...Read more
    : In this position you will interact with and support the hardware engineering team, internal customers and external suppliers on behalf of the Test Systems Group and TSG engineering lab. Your primary duties will be to perform administrative duties such as...Read more
    Position Summary Directs the planning, development, organization, management, and direction of an organization and complies with DCCCD policies and procedures, state and federal laws, codes, and regulations. Required Knowledge, Skills & Abilities...Read more
    Administrator - Santa Clara HITT Contracting is headquartered in the Washington, DC area (Falls Church, VA). Our company has a strong, 80-year history of success in the commercial construction market nationwide and offers a positive, diverse, team-oriented...Read more
    -???????? Manage and maintain SPNG Lab -???????? Plan downtime, configure and go live when new/replacement equipment (Chassie / Cards) arrive -???????? Inventory management -???????? Audits (Cisco specific and Industry level Audits) -???????? Manage and...Read more
    AdministratorAVI-SPLPleasanton, California
    Job Summary The Operations Administrator is responsible to providing the administrative aspects of the branch office in reviewing and preparing daily, weekly & monthly reports, plus working in collaboration other internal and external business units...Read more
    At Orkin, our purpose is to help protect the world where we live, work, and play. Our Customer Service Specialists are committed to this purpose. Our Customer Service Specialists are full-time with benefits, fully paid training, competitive wages and the...Read more
    Customer SupportCollaberaSunnyvale, California
    Sunnyvale, California Skills : Customer Support,Customer Service ,SAAS,IAAS,PAAS,Sales,Account Management Description : Support account managers in weekly forecasting Build and maintain vendor relationships Manage customer contacts to increase productivity...Read more
    It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.The RoleProofpoint’s Provisioning team is looking for a License Management Associate at its Sunnyvale, CA...Read more
    SCOPE: The Force.com Administrator performs research, analysis, design, development, and code and then debugs, tests, modifies, implements and supports all Force.com products. The Technical Systems Analyst participates in all phases of development life...Read more