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Customer Service job

FedEx OfficeCromwell, CT
FedEx Office jobs

Company

Salary

Skills

Company Description

The team at the Plano, Texas-based FedEx Office consults with customers to help them find the right solutions to suit their demands - from personal projects to small-business marketing and large commercial print projects. Dedication, hard work and innovative ideas are truly valued at FedEx Office. The company believes that it owes its success to the team, and inspires its people to remain positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities. They believe in giving back and that by helping others and working together they can make a positive impact. At FedEx Office you will find corporate, store management, store team member, manufacturing network, same day city courier, sales, and internal team member job opportunities. If you are ready to open new doors with FedEx Office, your contribution will be rewarded with multiple health, financial, and work-life benefits, reinforced by career development opportunities.

Job Description

Job Number: 1954990BR Employment Type: Regular Full-Time Job Category: Retail Shift: Any Region: 054 : Northeast Address Line 1: 161 Berlin Road City: Cromwell State: Connecticut Zip Code: 06416 Career Preview To learn more about working at our FedEx Office Stores, follow the link below for an inside look at a career with us. FedEx Office Career Preview Position Summary At FedEx Office, team members with a passion for delivering the best customer service, who are confident and knowledgeable, make all the difference. Apply today to bring your friendly face and positive attitude to support our customers in a retail location. You can make a positive impact in the lives of our customers each and every day! The Good StuffVariety! Connect with our valued and diverse customers to provide custom solutions.Get creative! Collaborate with customers to build top notch and complex projects.Never a dull moment! Fast-paced and exciting environment.Professionalism! Refine your skills and add value to your talents.Opportunities! At FedEx Office it is not just a stable job, but the opportunity to build a career.Comprehensive and competitive benefits. About FedEx Office At FedEx Office, we help transform ideas from digital to physical by enabling customers to print and ship what, when and where they want, with the peace of mind expected of FedEx. FedEx Office is an equal opportunity employer. FedEx Office will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance. General Duties and Responsibilities (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) PeopleFollows instructions of supervisors and assists other team members in performing store functionsAssists in the training of store team members ServiceDemonstrates consultative behaviors in a retail environment to understand each customer's individualized needProvides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and servicesProvides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needsEnsures all customer problems are resolved quickly and to the satisfaction of the customerTakes complex customer orders using order systems and provides accurate pricing informationAssembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsSets up and operates printing, binding, and other related equipment using customer supplied original media and documentsMaintains a safe, clean and orderly retail Store ProfitEnsures confidentiality of customer data and careful handling of documents, media, and packagesProcesses financial transactions using a Point of Sale terminal (POS),including handling cash and making changeCleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availabilityStays current on retail Store merchandising materials and ensures proper display of all retail area product and signageTakes preemptive action to prevent errors and wasteCompletes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank depositsFollows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self ManagementPerforms multiple tasks at the same timeLooks for opportunities to improve knowledge and skills within the retail StoreAble to operate with minimal supervisionAdheres to all FedEx Office team member and retail store standards, as outlined in the team member handbookAll other duties as needed or required Minimum Qualifications and Requirements High school diploma or equivalent education6+ months of specialized experienceExcellent verbal and written communication skillsFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook Essential Functions ESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Quality Driven Management (QDM) (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)Suggests areas for improvement in internal processes along with possible solutionsWorks with management to reduce company costs/wastes, and to optimize profitability in areas of responsibilityApplies Quality concepts presented at training during daily activitiesSupports FedEx Office Quality initiatives EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position. America's military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@fedex.com.
Estimated annual salary
$38,963
average
Minimum
$26,691
Maximum
$62,398

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

FedEx Office

Type

Subsidiary

Size

Large

Revenue

$1B to 2B

Location

Multiple locations

Industry

Paper & Print Manufacturers
Paper & Paper Product Wholesalers

Founded

1971

CEO

Brian D. Philips

Job Filters

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Retail Customer Service AssociateFedEx OfficeMilpitas, CA
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member...Read more
Store Lead ConsultantFedEx OfficeCampbell, CA
POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be...Read more
POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be...Read more
Under general supervision, the SameDay City Courier provides courteous and efficient delivery and pick-up of packages and FedEx Office customer...Read more
Store ManagerFedEx OfficeConcord, NH
HIGHLY COMPETITIVE PAY & EXCELLENT BENEFITS! FedEx is named among the Fortune 100 Best Companies to Work For Come join our team! At FedEx Office, team members with a passion for delivering the best customer service, who are confident and knowledgeable...Read more

Closed Job Filters

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HRIS Systems Support AnalystFedEx OfficePlano, TX
Job Number: 1947962BR Employment Type: Regular Full-Time Job Category: Human Resources Shift: Daytime Region: 000 : Corporate Address Line 1: 7900 Legacy Drive City: Plano State: Texas Zip Code: 75024Read more
Customer ServiceFedEx OfficeOrem, UT
Job Number: 1937586BREmployment Type: Regular Full-TimeJob Category: RetailShift: AnyRegion: 038 : NorthwestAddress Line 1: 155 S State StCity: OremState: UtahZip Code: 84058Career PreviewTo learnRead more
Customer ServiceFedEx OfficeEast Point, GA
Job Number: 1942615BR Employment Type: Regular Full-Time Job Category: Retail Shift: Any Region: 047 : Southeast Address Line 1: 3515 Camp Creek Pkwy Address Line 2: Ste 140 City: East Point State:Read more
Store Lead ConsultantFedEx OfficeFlorence, KY
Job Number: 1958370BR Employment Type: Regular Full-Time Job Category: Retail Shift: Any Region: 048 : Ohio Valley Address Line 1: 7901 Mall Rd Address Line 2: Ste 700 City: Florence State: KentuckyRead more
Retail Customer Service AssociateFedEx OfficeLouisville, KY
Job Number: 1955593BR Employment Type: Regular Part-Time Job Category: Retail Shift: Any Region: 048 : Ohio Valley Address Line 1: 12981 Shelbyville Road Address Line 2: Walmart Store #4450 City:Read more
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