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Customer service job

JM Family EnterprisesDeerfield Beach, FL
JM Family Enterprises jobs

Company

Salary

Skills

Benefits

Company Description

JM Family Enterprises is a privately held company with $16 billion in revenue and more than 4,200 associates. It was founded by Jim Moran in 1968 and has a strong culture and core values. JM Family is in the business of helping others succeed and is investing in the companies, associates, and communities. The family of the company includes Southeast Toyota Distributors, JM&A, World Omni Financial Corp, and JM Lexus. JM Family has earned various awards for its culture, products, and services and served 23 years with Fortune's 100 Best Companies. JM Family is driven by exceptional Customer service as the employees of the company are reserve 24/7 in solving clients' problems.

Job Description

JM&A Groupis one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealers achieve unsurpassed levels of performance. JM&A Group provides more than 3,800 dealerships with a variety of products and services, such as new and used vehicle protection plans, pre-paid maintenance plans and GAP protection programs. Among JM&A Groups competitive advantages is its robust training and consulting services for F&I professionals, and the company is actively evolving to meet consumer preferences to remain a market leader and a partner of choice.

JM&A Group is in search of a Sr. Customer Service Rep,responsiblities include but are not limited to:

  • Answering customer, lender, and insurance company inquiries
  • Provide courteous and accurate responses
  • Ability to clearly explain the terms of the GAP waiver
  • Provide a thorough and understandable explanation of contract provision and breakdown of the decision
  • Ability to clearly explain the breakdown of a GAP waiver amount
  • Applies knowledge of organization, products and related services and policies to provide a variety of customer services through email and telephone
  • Provide individualized customer service of a high-standard professional level
  • Resolves customer questions, complaints, and requests, frequently involving some contract interpretation
  • Communicate effectively, follow documented processes, and constantly improvise to satisfy our customer needs
  • Strong customer focus, enjoys teamwork, and is resourceful and innovative in problem resolution
  • Highly motivated and positive team player
  • Superior verbal and written communication skills
  • Customer behavior understanding and problem resolution skills
  • Strong interpersonal skills necessary to handle high demand, high pressure situations with customers
  • Ability to multi-task including the ability to navigate multiple screens and systems during calls
  • 1-2 years of technical customer service experience or 2-3 years of general customer service experience in a call center environment required
  • Comfortable with changes in technology
  • Strong data entry/typing skills and experience using Microsoft Office applications
  • Bilingual (English/Spanish) a plus
  • High school diploma or equivalent required
Estimated annual salary
$31,246
average
Minimum
$21,405
Maximum
$50,040

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Professional Development

JM Family Enterprises

Type

Company - Private

Size

Large

Revenue

Over $10B

Location

Multiple locations

Industry

Motor Vehicle Retailers
Motor Vehicle Wholesalers

Founded

1968

CEO

Colin Brown

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Sr. Accounting AnalystJM Family EnterprisesDeerfield Beach, FL
Overview: JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its strong culture and core values, JM...Read more
Direct Investments, DirectorJM Family Enterprises, Inc.Deerfield Beach, FL
Overview About JM Family Enterprises, Inc. JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than...Read more
Senior Manager, Executive SearchJM Family EnterprisesDeerfield Beach, FL
Overview: JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its strong culture and core values, JM...Read more
Senior IT AuditorJM Family EnterprisesDeerfield Beach, FL
Overview About JM Family Enterprises, Inc. JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its...Read more
DevSecOps- Software Development Lifecycle LeadJM Family EnterprisesDeerfield Beach, FL
Overview About JM Family Enterprises, Inc. JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 4,700 associates. Rooted in automotive and united in its...Read more
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