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Customer Service job

EssendantDeerfield, IL
Essendant jobs

Company

Salary

Skills

Company Description

ESSENDANT Inc. is a leading national wholesale distributor of business products. We strive for more than just success— we believe in building partnerships that transcend with our internal and external customers. Our business wouldn’t be thriving without our hardworking employees. If you have a passion to strive for more, ability to generate ideas, and want to grow your career— we motivate you to join our organization. We encourage our employees to utilize internal relations: team support, training, and mentoring. We value and appreciate our employees. We are one team. We are Essendant.

Job Description

Description Major Responsibilities + Construct and organize optimal program plan architecture - prioritize, link and align projects within program based on dependencies, benefit considerations, resource needs + Oversight of implementation of program strategy and objectives + Coordinate cross functional projects across the entire program environment to ensure program benefits are achieved + Partner with sponsors and business leaders to manage execution of program plan throughout entire lifecycle stages of program + Monitor program scope, identify risks and create associated mitigation plans, drive issue resolution + Provide oversight that all compliance requirements are addressed by business leaders within the program + Create and manage program communication and status reporting to support transparency to senior leadership + Facilitate program and project meetings + Provide project management support, as needed + Understands and demonstrates Essendant's Core Values + Performs other duties as assigned Skills/Knowledge Required + Demonstrated successful results in managing and delivering complex IT and business programs + Expert in program / project planning and risk management practices + Proven ability to recognize upstream and downstream impacts across projects and overall program + Deep working knowledge of program management principles and disciplines using leading methodologies (Agile, SDLC,RAD, Waterfall) + Broad experience interfacing and presenting to all levels of the organization and influencing senior leadership + Effectively lead a project team of varying skills in a diverse environment with changing demands + Experience with influencing program and project team members in a matrix environment + Excellent verbal and written communication skills with exceptional attention to details + Expert MS Office (PowerPoint, MS Project, Word), Strong skills in MS Excel Education and Experience + Minimum 10+ years experience managing large complex business / IT programs and projects in large enterprise environment (fortune 500) + Minimum 7 + yrs experience managing (both project and program experience) full life-cycle IT projects utilizing Agile, SDLC, or Iterative methodologies + Bachelor's degree in business administration, technical discipline or equivalent experience + PgMP or PMP Certification Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Estimated annual salary
$29,830
average
Minimum
$20,435
Maximum
$47,772

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Essendant

Type

Company - Public

Size

Large

Revenue

$2B to $5B

Location

1 Pkwy. N. Blvd.Deerfield, IL, 60015and others

Industry

Wholessale - Paper & Paper Product

Founded

1922

CEO

Robert B. Aiken JR.

Job Filters

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Warehouse AssociateEssendantAuburn, WA
Warehouse Associate FULL-TIME $20/hr Duties include unloading trailer, staging product and inspecting pallets for quantity and damages. Transporting pallets or cartons to appropriate zone, removing cartons from pallets, placing cartons on conveyor belt...Read more
Primary Responsibilities * Performs pre-trip inspection of vehicles, trailers, and cargo to ensure that mechanical, safety and emergency equipment is in good working order, and to ensure that cargo is undamaged and all load-related documentation is...Read more
Benefits after 30 days!! Pay- $28/HR Primary Responsibilities * Performs pre-trip inspection of vehicles, trailers, and cargo to ensure that mechanical, safety and emergency equipment is in good working order, and to ensure that cargo is undamaged and all...Read more
Primary Responsibilities * Performs pre-trip inspection of vehicles, trailers, and cargo to ensure that mechanical, safety and emergency equipment is in good working order, and to ensure that cargo is undamaged and all load-related documentation is...Read more
We are seeking dedicated and hardworking professionals to join our growing team in Shafter, CA! What we offer: Weekly Competitive Pay! Full time AND part time available. Multiple shift options to accommodate your schedule (emphasis on 2nd shift openings...Read more

Closed Job Filters

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Driver LeadEssendantWest Coxsackie, NY
Major Responsibilities + Ensures that all orders are accurately and efficiently delivered in compliance with specified customer instructions and company policy. + Assists the TransportationRead more
Driver (4:00am - 1pm)EssendantEdison, NJ
Primary Responsibilities Loads product onto truck at the Distribution Center and prepares for delivery. May be required to use power equipment, such as a forklift or pallet jack, to load the truck.Read more
Job Details Requisition Number 16-3211 Title Warehouse Associate II - 2PM-10PM City Walker State MI Zip Code 49544 Description Essendant is a pure wholesale distributor of a broad range of businessRead more
Manager DEPAR08272 Full-Time Denver, CO Denver, CO, USA Description Essendant is a pure wholesale distributor of a broad range of business products including office, janitorial, break room andRead more
Distribution Associate 2 (5am-1pm)EssendantGrand Prairie, TX
Description Essendant is a pure wholesale distributor of a broad range of business products including office, janitorial, break room and industrial supplies. We win from the middle of the supply chainRead more
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