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Customer Service job

Eaton CorporationGlenolden, PA
Eaton Corporation jobs

Company

Salary

Skills

Benefits

Company Description

rebuilding tools for Eaton heavy truck transmissions, axles, clutches...

Job Description

Eaton's Aerospace FluidElectrical Distribution Division is currently seeking a Senior Customer ServiceRepresentative to join our team. This position is based at our Glenolden,Pennsylvania facility. The SeniorCustomer Service Representative is responsible for being the primary focalpoint of contact for assigned customer related inquiries and represents thevoice of the customer within the facility. Makingwhat matters work at Eaton takes the passion of every employee around theworld. We create an environment where creativity, invention and discoverybecome reality, each and every day. It's where bold, bright professionals likeyou can reach your full potential-and where you can help us reach ours. In this function you will: + Performcontract review of all orders for customer requirements to ensure that theprocessing of orders per accepted requirements. + Ensureorders are received into the ERP system and/or other support databases. Accountable for ensuring demand alignment. + Ensurethat the customer's supplier web-based purchasing systems' requirements arebeing fulfilled. + Assurecompliance with all export control regulations- ITAR. + Providecontinuous feedback to the customer on order status throughout the productioncycle by providing proactive communication with the customer in anticipation ofcustomers' needs. + Coordinatethe internal activities of all departments involved in achieving customercommitments. + Coordinateresolving issues by achieving a mutually acceptable solution between Eaton andthe customer. + RepresentEaton in delivering plant recovery plans. + Assessmarket channel delivery options (direct or through distribution). + Coordinateand supports in negotiating contract pricing, delivery, administrativerequirements and conditions ensuring compliance with Eaton's policies, termsand conditions from proposal through shipment. + ManageCustomer Metrics - Customer Complaint Process and keeps customer databaseupdated with all activities and maintains all records for accountresponsibility. + Facilitateand/or support customer visits and review meetings (travel up to 5% of time) + Havefundamental understanding of FAA requirements for repair and PMA purchasesCAS/TINA requirements and D-Trade requirements. + Assessescurrent practices for continuous process improvements. + Providebackup where necessary for Customer Service team and assumes other duties asassigned. + Supportfinance organization and collection activities in meeting targets. When we embrace thedifferent ideas, perspectives and backgrounds that make each of us unique, we -as individuals and as a company - are stronger. Qualifications Required (Basic)Qualifications: + Bachelor'sDegree from an accredited institution required. + Minimum5 years of experience in a customer service, contract administration or relatedexperience in a manufacturing environment. + Proficientin reading, writing and speaking English. + Candidatesmust be legally authorized to work in the United States without out companysponsorship, now or in the future. + Thisposition requires use of information or access to hardware which is subject tothe International Traffic in Arms Regulations (ITAR). All applicants must beU.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S.Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee,or Refugee. + Norelocation is being offered for this role.All candidates considered must live within 50 miles of the Glenolden, PAfacility. Active Duty Military Servicemember candidates are exempt from the geographical area limitation. PreferredQualifications: + Master'sDegree from an accredited institution. We arecommitted to ensuring equal employment opportunities for all job applicants andemployees. Employment decisions are based upon job-related reasons regardlessof an applicant's race, color, religion, sex, sexual orientation, genderidentity, age, national origin, disability, marital status, geneticinformation, protected veteran status, or any other status protected by law. #LI-CB3 We make what matters work. Everywhere you look-from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day-you'll find one thing in common. It all relies on power. That's why Eaton is dedicated to improving people's lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.We are confident we can deliver on this promise because of the attributes that our employees embody. We're ethical, passionate, accountable, efficient, transparent and we're committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Sales Region: North America - US/Puerto Rico Organization: AER FED Fluid Electrical Distribution Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Estimated annual salary
$38,239
average
Minimum
$26,195
Maximum
$61,240

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Remote

Eaton Corporation

Size

1-50

Revenue

$1M to $5M

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