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Customer Service job

SabreSouthlake, TX
Sabre jobs

Company

Salary

Skills

Company Description

Saber's technology is a tech company that is ranked at the focal point of the travel business. Their foundation interfaces individuals with encounters that matter in their lives, and powers almost US$8 trillion travel industry. Their innovation and information-driven arrangements help their hotel, airline, travel agency & corporate customers develop their organizations and change the travel experience. Throughout the long term, they have formed and modernized the travel business. The company spearheaded corporate booking tools, online travel agencies, revenue management, web & mobile itinerary tools, etc. Their travel commercial center transacts more than US$120 billion of travel spend each year. The company specializes in Travel, IT / Technology, Aviation / Airline, Hotels, GDS, Travel Agencies, Mobile solutions, Corporate Travel, Business Travel, & Technology. They hire seasoned staff members who are paid nicely.

Job Description

**Req ID:** 50206 **Job Family:** Sales Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers. **Position Description** The Customer Support Partner is the advocate of the client within the Sabre Airline Solutions Organization. The CSP will work closely with the Account Director (AD) and Head of Customer Support Partners (HCSP) as part of the overall account team, and specifically focus on solution adoption, understanding the client landscape, key client performance indicators and trends. The CSP will have a broad base understanding of the client environment specifically around assets procured from Sabre Airline Solutions, competitor products and or solutions created by the client themselves. The CSP will also navigate across the Sabre Airline Solutions organizations and client organization in order to facilitate faster resolution time to issues. **Primary Responsibilties** • Partner with client to ensure they are receiving business value for their solutions procured from Sabre Airline Solutions (e.g. revenue realization, data integrity, etc.) • Conduct regular operational review meetings • Understand the clients' system landscape and assist in solution reviews • Understanding of interdependencies between client solutions including competitor and home grown solutions developed by the client themselves • The CSP is responsible for the creation and ongoing updates of client' system process flow diagrams, depicting Sabre Holdings procured solutions, in-house client systems and where possible competitor solutions **Other Responsibilities** • Communicate the clients' tactical goals within Sabre Airline Solutions and represent the clients' interests to the broader team • Continuously gather knowledge of competitors and reflect this within the clients' process flows diagrams • Navigate across Sabre Airline Solutions product owners to facilitate, construct or design potential new processes to support client needs • Be the client advocate within Sabre and conduct or facilitate meetings within the organization to better describe and explain client expectations or needs. • Work closely with the Sabre Airline Solutions' Customer Care organization to identify and resolve chronic trends or issues associated to the clients' environment • Ensure that client issues are dealt with in an efficient manner, informing the Regional director(RD), Account Director (AD), and Head of Customer Support Partners (HCSP) or Regional General Manager (RGM) of any problems that may arise, that could result in escalations to senior Sabre Airline Solutions executives • Construct an action plan to address concerns raised by client and discuss progress and actions during operational review sessions • Consistent usage of CSP Tools, dashboards, process flow diagrams, surveys and scorecards • Participate in regular business review sessions with key client stakeholders and Sabre Airline Solutions' Regional Director (RD), Account Director (AD) to discuss progress, trends, business value, solution adoption and pending issues • Work closely with assigned project delivery leaders to identify and understand deployment risks, activities, opportunities or deviations • Establish effective communication channels / forums with clients / and peers • Participate and continue activities (sales enablement training and/or solution overviews) to enhance product knowledge and understand solution roadmap/s **Job Requirements** • Minimum 10 Years of airline/aviation experience • Strong analytical skills and problem solving ability • Showcase a high level of independent initiative and have the ability to work well in a team environment • Demonstrate intellectual curiosity - expand knowledge base • Plan and carry out responsibilities with minimal direction • Motivated and goal oriented • Comfortable in engaging on manager / director / executive levels with client • Familiar with project management principals • Bachelor's degree or higher • Be able to handle multiple clients **Reasonable Accommodation** Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com . **Affirmative Action** Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf **Stay connected with Sabre Careers**
Estimated annual salary
$33,873
average
Minimum
$23,204
Maximum
$54,247

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Sabre

Type

Company - Public

Size

Large

Revenue

$2B to $5B

Location

3150 Sabre Dr.Southlake, TX, 76092and others

Job Filters

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Sr Software QA AdministratorSabre CorporationSouthlake, TX
Req ID : 59248 Job Family : Information Technology/Software Development Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 6...Read more
SAP Architect, Basis administrationSabre CorporationSouthlake, TX
Req ID : 57965 Job Family : Information Technology/Software Development Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 6...Read more
Senior SAP eDocument EngineerSabre CorporationSouthlake, TX
Req ID : 57624 Job Family : Information Technology/Software Development Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 6...Read more
Senior Integration Engineer-WorkdaySabre CorporationSouthlake, TX
Req ID : 57473 Job Family : Information Technology/Software Development Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 6...Read more
**Req ID:** 57897**Job Family:** Information Technology/Software DevelopmentSabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 6...Read more

Closed Job Filters

FILTER JOBS
Account Manager - RadixxSabreOrlando, FL
Req ID: 51060 Job Family: Sales Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant forRead more
Account Manager - RadixxSabreSouthlake, TX
Req ID: 51241 Job Family: Sales Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant forRead more
Req ID: 48863 Job Family: Production and Project Management � Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and drivenRead more
Recognized as technical expert by internal and external peers. Develops, codes, tests and debugs new highly complex software solutions or enhancements to existing software in a maintenance capacity.Read more
Req ID: 50858 Job Family: Intern Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant forRead more
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