As Customer Service Managers, we are responsible for managing members of the customer service team. We oversee the team schedule. Resolving emergency issues and providing training for new employees is our duty. We handle service issues and meet all customer and company expectations. It is our responsibility to develop the Customer Service team. We hire and train new team members. We research strategies to further improve the customer experience. Distributing work among team members is our responsibility. We develop standards and procedures for the department. We also document customer service discussions and actions.
Core tasks:
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