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Customer Service Manager job

Cookies by Design jobs

Company

Salary

Company Description

Cookies by Design is an American corporation. The company is based out of Plano, Texas, United States. The company is a producer of handmade, hand decorated cookies arranged into a decorative bouquet. Career opportunities in this corporation includes: shopper manager, shop coordinator, supply chain management supervisor, product quality assurance supervisor, business administration, staff accountant, customer service representative, customer service representative team supervisor and many more. The company ensures proper benefits including 401K retirement plan, pension fund, Provident fund and many more.

Job Description

Job Description

 

1.

Hire, train and onboard new Call Center Agents as required to meet quotas

2.

Provide coaching and assistance to call center agents on an ongoing basis

3.

Process weekly sales leads reports for submission to management

4.

Oversee and ensure conflict resolution between associates and customers and act as point of escalation for customer compalints.

5.

Monitor and maintain customer service inbox on email and voicemail, handle all customer concerns or complaints.

6.

Ensure that all employees follow the company’s best practices for call center management and operations

7.

Maintain and update monthly reports including commission plans for associates

8.

 

9.

Responsible for Cookies by Design data touch points with UPS, PayPal, Listen 360 and credit card credit processing

 

Responsible for marketing CBD products and services from corporate office and call center to external locations as and when required.

 

 

Company Description
In 1983, Gwen Willhite suddenly found herself an unemployed, single mother. With time to think, this creative and motivated woman combined two traditional gifts ~flowers and sweets~ and turned them into one deliciously clever concept, the cookie bouquet. Her edible bouquets of custom-shaped and hand-decorated sugar and cinnamon brown sugar cookies on sticks were cleverly arranged in baskets as tasteful gifts for any occasion.

Gift-givers quickly embraced the new idea, and Gwen's budding enterprise soon outgrew her own home kitchen.

The newly successful entrepreneur moved to a location in nearby, Tulsa, Oklahoma. Then in 1986 when things really picked up, Gwen moved her business to Dallas, Texas.

After the Dallas business was established, Gwen turned her attention to the numerous requests from others wishing to start their own Cookie Bouquet franchise. The first franchised Cookie Bouquet location opened in 1987 and the momentum has been growing ever since. To better reflect all of the creative, unique and customized products sold, Cookie Bouquet locations changed their names to "Cookies by Design" in 2004. Now, 30 years later, approximately 100 Cookies by Design locations are operating across the United States.

Our Cookies by Design locations service all your cookie needs, from Father's Day Gift Baskets to birthday gift baskets, we can accommodate all holiday and special occasion gift needs!
Estimated annual salary
$40,000
average
Minimum
$27,400
Maximum
$62,500

Cookies by Design

Type

Franchise

Size

Small

Revenue

$1M to $5M

Location

Multiple locations

Industry

Retail

Founded

1983

CEO

Jack Long

Job Filters

Warehouse AssistantCookies by DesignPlano, TX
Job description Classification Nonexempt Salary Grade/Level/Family/Range Hourly Reports to Production Supervisor JOB DESCRIPTION *Summary/Objective *This position receives, stores and distributes material, tools, equipment and products within the warehouse...Read more
BakerCookies By DesignMarietta, GA
Cookies By Design Marietta/Atlanta is looking for confident, creative and skilled Bakers who possess excellent customer service to join the team, provide excellent baked goods and do so in a professional manner. Cookies By Design is known for creating...Read more
Cake DecoratorCookies by DesignArlington, TX
The Cookie Decorator will be responsible for overseeing daily operations of the pastry department and coaching staff on a wide variety of techniques and skills. Your skill in decorating should be matched by your creativity to innovate and create new...Read more

Closed Job Filters

Baker DecoratorCookies by DesignPlymouth, MN
 Cookies by Design is in need of a part-time baker and cookie decorator at our shop in Plymouth! Job duties would include baking sugar cut-out cookies and gourmets, mixing dough, and decoratingRead more
BakerCookies by DesignBrookfield, WI
  We are searching for a skilled, creative Baker who strive to provide excellent baked items and service in an efficient, professional manner. The Baker will mix, roll out cookies, do inventory,Read more
Human Resources ExecutiveCookies by DesignPlano, TX
  Description: Human Resource Executive Human Resource Executive Job Purpose: Maintains and enhances the organization's human resources by planning, implementing, and evaluating employeeRead more
Customer Service ManagerCookies by DesignPlano, TX
  1. Hire, train and onboard new Call Center Agents as required to meet quotas 2. Provide coaching and assistance to call center agents on an ongoing basis 3. Process weekly sales leads reportsRead more
Bakery ManagerCookies by DesignWinter Garden, FL
  We are seeking a Store Manager with cake and/or cookie decorating experience to join our team! You will be responsible for overseeing and coordinating the activities of the team.Read more
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