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Customer Service Officer job

Hanmi BankBuena Park, CA
Hanmi Bank jobs

Company

Salary

Company Description

Hanmi Bank is a banking service with headquarters located in California. Its mission is to provide quality financial services to its customers. They are business experts and aids the small business to grow and succeed. It provides a wide range of products that include SBA lending, real estate lending, equipment leasing, specialty lending, and treasury management. IT offers mobile banking, online banking, order checks, banking forms, e-statement services. It also provides personal and business checks, savings, and debit cards. It is offering career opportunities for the BSA analyst, service associate, loan funder, branch manager, risk analyst, loan underwriter, and other positions.

Job Description

SUMMARYThe Customer Service Officer is responsible to receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. This position is also responsible for developing and managing retail banking relationships in accordance with the Bank's core values and prescribed sales process. Position identifies all financial services needs and refers to business/commercial, and other banking partners to meet client needs. Reports to the Branch Services Manager and/or Branch Manager.Ensures compliance with established Bank policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: GLBA(Gramm-Leach-Briley Act) , Regulation Z (Truth in Lending Act), Regulation DD (Truth in Savings Act) Regulation B (Equal Credit Opportunity Act), Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd Frank Act), Elder Abuse Laws, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.ESSENTIAL DUTIES1. Evaluates needs of potential customers and offers appropriate financial products and services.2. Prepares and compiles new customer application and information to open new accounts.3. Ensures completeness of documentation on new account set-up including final audit of new account files.4. Informs and advises customers of status or enhancements to current account productivity, and suggests resolution on account disputes and other account activity.5. Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Accounts, Certificates of Deposit, savings bonds, online banking, ATM and debit cards.6. Helps customer complete application for products or services.7. Obtains credit records from credit reporting agency.8. Responsible for admitting customers to safe deposit vault and/or renting safe deposit boxes.9. Accepts wire transfer requests.10. Accepts loan payments.11. Counts and records currency and coin in vault.12. Inventory Safety Deposit Box Vault13. Consolidates and balances daily transactions.14. Responds to customer inquiries and requests regarding account, and addresses customer issues15. Promotes and cross-sells other establishment products and services as appropriate to customer requirements.16. Generates new business to assist in meeting establishment profitability goals.17. Records all transactions promptly, accurately, and in compliance with bank procedures.18. Assists Customer Service Associates and Financial Services Representatives with more complex tasks to support day to day operations.19. May assist with overseeing and coordinating the activities of Customer Service Associate and Financial Services Representatives20. May assist with training employees in customer service and banking procedures.21. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.22. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.23. Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values.24. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.25. Performs duties specific to the position and other functions as assigned.MINIMUM REQUIREMENTSThese specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.* High School Diploma and at least five years of related experience and/or training. OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.* Intermediate skills in computer terminal and personal computer operation, mainframe computer system, word processing, typing and spreadsheet software programs to meet the needs of the position.* Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.* Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.* Thorough understanding of management procedures; ability to plan department or Company activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Company activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).* Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.* Ability to work with no supervision while performing duties.* Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Candidate must be eligible to work in the United States. This position does not qualify for H1B Visa, STEM OPT, or other work study or employer sponsorship Visa programs.
Estimated annual salary
$35,806
average
Minimum
$26,678
Maximum
$42,753

Hanmi Bank

Type

Company - Public

Size

Medium

Revenue

$100M to $500M

Location

Multiple locations

Industry

Banking/Mortgage

Founded

1982

Job Filters

Credit OfficerHanmi BankLa Palma, CA
SUMMARY The Credit Officer is responsible for assisting Commercial, C&I, SBA, Real Estate Lending, Consumer and Commercial Equipment Leasing with credit underwriting and analysis of loan requests and preparation of written loan submissions. Conducts credit...Read more
Senior Risk AnalystHanmi BankLos Angeles, CA
SUMMARY The Senior Risk Analyst will report directly to the Risk Manager and facilitate the execution of the Bank’s Enterprise Risk Management Program. The Senior Risk Analyst will have responsibility for the review and implementation of certain components...Read more
SUMMARY The Treasury Management Operations Officer will be the subject matter expert on the services of the Treasury Management Department. Treasury Management Operations Officer will work with management to support & providing best in class financial...Read more
BSA AnalystHanmi BankLos Angeles, CA
SUMMARY The BSA Analyst is responsible for assisting within the BSA Department and supporting the BSA Officer as directed. The individual follows the Company's BSA Policy to ensure conformity and adherence with all applicable state and federal laws...Read more
CRA OfficerHanmi BankLos Angeles, CA
SUMMARY The CRA Officer is responsible for developing, implementing and administering all aspects of the Community Reinvestment Act Program. This position establishes, participates and maintains relationships with community- based, charitable, and non...Read more

Closed Job Filters

The IT Project Manager position is based in Los Angeles, CA. All interviews will be conducted in person at our corporate office based here in Los Angeles. The Project Manager is responsible forRead more
Information Technology Project ManagerHanmi BankLos Angeles County, CA
The IT Project Manager position is based in Los Angeles, CA. All interviews will be conducted in person at our corporate office based here in Los Angeles. The Project Manager is responsible forRead more
Credit OfficerHanmi BankLos Angeles, CA
Overview This position is responsible for assisting Commercial, C&I, SBA, Real Estate Lending, Consumer and Commercial Equipment Leasing with credit underwriting and analysis of loan requests andRead more
SOX AnalystHanmi BankLos Angeles, CA
SOX Analyst SOX Analyst Job Locations US-CA-Los Angeles Category Risk Overview This position is responsible to facilitate the execution of the Bank’s Sarbanes Oxley (‘SOX’) compliance program. ThisRead more
Senior BSA AnalystHanmi BankLos Angeles, CA
Hanmi Bank is seeking a Senior BSA Analyst who specializes in high risk customer review and MSB. ESSENTIAL DUTIES Conduct customer relationship review as it relates to Currency Transaction ReportsRead more
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