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Customer Service Professional job

AppleOneWest Palm Beach, FL
AppleOne jobs

Company

Skills

Benefits

Company Description

Founded in 1964, California-based AppleOne Employment Services is a full-service staffing firm, providing direct hire and contract professionals to companies. AppleOne has branches in the United States as well as in Canada. The company's self-proclaimed distinguishing feature is that it regards the career seeker as its client. AppleOne is part of the AcetOne Family of Companies, which is the largest privately held, minority-woman-owned personnel company founded in the U.S.

Job Description

Job Description
Currently seeking sharp, well versed customer service professional for a great client in the West Palm Beach, FL area. This Customer Service position will be assisting with inbound telephone inquiries, performing outbound calls, data entry and documentation, working with excel spreadsheets, providing exceptional customer service, online chat, upselling, as well as resolving any issues that may arise. The ideal individual for this opportunity will have:?High School Diploma required; degree preferred. ?Bilingual in English and Spanish preferred. ?Minimum of 2 years? experience working within a customer service driven role (i.e. call center, hospitality, office setting). ?Proficiency with Microsoft Office Suite programs as well as the ability to pick up new internal databases.? Must have a flexible schedule to work days and weekends between hours of 7am to 7pm. If you are an experienced customer service professional and meet the above, please apply with your resume today! We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age (40 and over), gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law.

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Reduced or Flexible Hours

AppleOne

Type

Company - Private

Size

1001-5000

Revenue

$1B to 2B

Location

Multiple locations

Industry

Human Resources

Founded

1964

CEO

Janice Bryant Howroyd

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