Customer Service Rep 2 job

PrimericaBerne, NY
Primerica jobs
130
Customer Service Rep 2
Jobs
191
Jobs in
Berne, NY
72
Jobs at
Primerica

Company

Salary

Skills

Company Description

Primerica is a Main Street Company for Main Street North America. Our mission is to help families earn more income and become properly protected, debt free and financially independent. Today's families face major financial challenges. They're being forced to downsize their goals and dreams - to settle for less. Primerica shows them how they can change their life. We are the one company focused on the middle market and helping Main Street families get the financial help they need. We help Main Street families get the protection they need at a price they can afford, invest for the future and get out of debt. We teach families fundamental financial principles that aren't taught in school and we give them an opportunity to build a business and transform their life.

Job Description

Duties

  • Answer and respond to customer calls from 9 a. m. to 4 p. m.;
  • Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.
  • Review and respond to incoming correspondence;
  • Process duplicate policies for various product lines;
  • Process all functions required for imaging processed work;
  • Process address changes for Old and Current Product policies;
  • Update and distribute reports
  • Review and Update Daily Reports
  • Process New Business Applications and Update Cycle Sheets
  • Process invoice payments for Vendor
  • Submit monthly payment for Agent Loans

Qualifications

  • 2 years work experience;
  • Strong customer service experience;
  • Excellent verbal and communication skills;
  • Ability to remain professional and courteous with customers at all times.
  • Excellent interpersonal and organizational skills;
  • Knowledge of Word, Excel and Outlook;
  • Knowledge of Life Insurance Operations
This job was posted on Tue Mar 05 2019 and expired on Sat Apr 06 2019.
Estimated annual salary
$34,098
average
Minimum
$24,356
Maximum
$58,529

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Primerica

Description

Primerica is a Main Street Company for Main Street North America. Our mission is to help families earn more income and become properly protected, debt free and financially independent. Today's families face major financial challenges. They're being forced to downsize their goals and dreams - to settle for less. Primerica shows them how they can change their life. We are the one company focused on the middle market and helping Main Street families get the financial help they need. We help Main Street families get the protection they need at a price they can afford, invest for the future and get out of debt. We teach families fundamental financial principles that aren't taught in school and we give them an opportunity to build a business and transform their life.

Type

Company - Public (PRI)

Size

1001 to 5000 employees

Revenue

$1B to 2B

Location

Duluth, GA

Industry

Insurance

Founded

1977

CEO

Glen Williams

Job Filters

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Closed Job Filters

Primerica currently has the following opening at our corporate office in Duluth, Georgia: The Securities Compliance Officer ensures proper implementation of procedures in accordance with applicableRead more
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The Regional Securities Principal assists with the administration of compliance procedures and control systems for the Field Supervision Department. The role is essential to the overall functionalityRead more
Primerica currently has the following opening at our corporate office in Duluth, Georgia: TheVariable Annuity Trade Principalspecializes in the suitability review of all Variable Annuities. TheRead more
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