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Customer service rep - entry level - government funded program job

Management & Training Corp. jobs

Company

Salary

Skills

Job Description

Job Description WE ARE HIRING ASAP! CUSTOMER SERVICE APPLICANTS NEEDED!We are looking for someone with excellent communications skills to fill our CSR position! Responsibilities Will Include:Customer serviceHandling customer complaints and escalationsCompleting sales using our current POSBe able to provide product knowledgeAssisting with maintaining sales targets What We Offer:Dedicated career paths for all positions.We believe in promoting from within, there are opportunities to move to different areas of the company Who We Are Looking For: Customer Service Representatives will ensure delivery of excellent customer service while building solid customer relationships. We accomplish this by handling questions and concerns with speed and professionalism. Qualifications:Positive attitudeHigh school diploma or GEDFriendly and helpful personalityA willingness to learn and grow Persons with Experience in the following areas should apply: Business development manager, customer relationship manager, restaurant, retail, full time, part time, entry level accounting, full time administrative assistant, receptionist, warehouse manager, retail associate, retail cashier, management, office assistant, office, clerical, office manager, insurance, customer service representative, leadership, operations manager, store manager, supervisor, director, teacher, project manager, communications, retail salesperson, customer service, marketing manager, marketing, territory manager, sales administrator, full time marketing executive, e-business, distribution manager, customer service clerk, call center agent, customer service director, customer service sales, field sales representative, account manager, advertising director, area sales manager, communications manager, full time communications director, media relations, public relations, e-commerce, sales, inside sales, outside sales, direct sales, insurance sales, executive administrative assistant, sports director, sports league official, business systems analyst, assistant manager, office support worker, admin support worker, human resources, full time recruiter, entry level recruiter, real estate, real estate agent, property management, training, develop, development, host, hostess, waitress, waiter, full time prep cook, restaurant manager
Estimated annual salary
$39,251
average
Minimum
$27,697
Maximum
$52,740

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Management & Training Corp.

Type

Company - Private

Size

Large

Revenue

$500M to $1B

Location

Multiple locations

Industry

Education/Training

Founded

1981

Job Filters

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