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Customer service rep i job

Nortek Security & Control jobs

Company

Salary

Skills

Benefits

Company Description

Nortek Security & Control is a company founded in 1961 and headquartered in Carlsbad, California . It is a private company . The company specializes in home automation,access & integration products,personal emergency reporting (PERS),telephone access and home control.It is an Information Technology & Services industry. They are delivering groundbreaking products to the customers.Technology is behind their every product.The company is providing security solutions to the customers. Their innovative solutions help customers in their fields.The are bringing new technology to the market. There are many technical jobs available in the company.The employee benefits of Nortek control include Paid leaves,Health coverage,Flexible spending accounts and 401k plan.

Job Description

****Internal applicants need to be employed by NSC for a minimum of 6 months before applying**** Job Summary The Customer Service Representative is responsible for working with the team to develop and implement Customer Service objectives. This will be accomplished by adhering to the processes and procedures that drive the support we provide to our internal and external customers. He or she will work within a team dedicated to the success of our customers and is committed to proactively and enthusiastically impressing our customers at every interaction. Their superior service builds loyalty and trust. The Customer Service Representative will engage in communications to build and manage relationships with internal and external customers to address their needs with appropriate resolutions in a timely manner. They will direct and motivate to ensure success as well as the continuous development and growth of Customer Service activities. Job Responsibilities Identifies and resolves issues while reducing the potential for negative impactClearly understands and communicates information effectively, while adjusting to the audience, by acknowledging, restating and painting a picture that goes beyond the customer needCross-train to become knowledgeable so as to provide assistance when required due to vacations, absences and fluctuations in the workloadMaintains an attitude representative of the organizational culture, including: Mission, Vision, and Core ValuesPerforms initial root cause analysis to identify quality concerns and follows up with appropriate resolutionAble to operate with minimal supervision, self-managed to complete task at hand and proactively pursue other work as tasks are completedSupports“Lean Business Enterprise” initiatives for continuous process improvement and waste eliminationMeet or exceed individual metrics established by the supervisorAll other duties as needed or required as adjustments in optimizing organizational outcomesResponsible and accountable for providing value to the customer.Collaborate with operations teams and utilize customer feedback to identify root causes for failureCommunicate findings from root cause investigations to customer service teamsCollaborates on other business improvement projects with supervisory and management team. Health/Safety Responsibilities Must maintain a working environment that is safe for all employees and comply with facility safety standardsResponsible for keeping the work area clean and free of any safety hazards at all timesMust wear appropriate attire for warehouse setting as described in employee handbook Required Job Qualifications AA is required, BA or BS is preferred. Requirement can be met by previous work experience.2+ years business experience including Customer Service.2+ years distribution operations experience.Strong analytical, oral and written communication and teamwork skills are required for this positionProven ability to effectively manage time while completing multiple tasksComplete tasks in creative and effective waysHighly proficient in Microsoft Office applications (Word, Excel, PowerPoint)Proven project management skills Physical/Mental Requirements Essential functions of this job require the following physical demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Team player, Flexible Problem SolverFrequently operating computers and typingFrequently standing 2+ hours at a timeFrequently sitting 2+ hours at a timeExcellent independent judgment Clear, concise communicationAbility to work under pressure, meet tight deadlines and manage multi-focused prioritiesGoal oriented, High level of integrity, acts with honesty, candor and transparencyBuilds effective business relationships based on trust and respectAble to successfully interact with colleagues from various background and educational levelsProactive attitude that focuses on creating ideas and plans for correcting issuesDemonstrates strong interpersonal skillsExceptional customer service skills/approachProven leadership and mentoring skillsMust be able to“bounce back” after a difficult interaction and remain emotionally neutral
Estimated annual salary
$31,206
average
Minimum
$22,290
Maximum
$53,564

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Vacation & Paid Time Off

Nortek Security & Control

Type

Company - Private

Size

Medium

Location

Olive Branch, MS, and others

Founded

1961

Job Filters

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Forklift Driver/PickerNortek Security & ControlOlive Branch, MS
Summary: The Shipping and Receiving Associate 2- Picker performs a number of tasks in the assembly area supporting internal and external customer requirements. Tasks include but are not limited to repetitive and moderately complex rework, product testing...Read more
Warehouse LeadNortek Security & ControlTempe, AZ
The Nice Group USA is seeking a Warehouse Lead to run the full operation of its Tempe, AZ-area warehouse. This position reports to the COO of Nice Canada in Montreal, QC Canada.Job ResponsibilitiesResponsible for the organization, cleanliness and...Read more
Material HandlerNortek Security & ControlOlive Branch, MS
Summary: The Shipping and Receiving Associate 1- Material Handler performs several tasks in support of the timely and accurate distribution of Nortek Security and Control (NSC) products. Tasks include but are not limited to picking of customer orders...Read more
Assembler $16.00Nortek Security & ControlGrand Rapids, MI
Essential Functions:Assemble mechanical and/or electronic subassemblies or productsConduct product testing as part of final inspection of productClean and maintain workspaceOrganize and maintain raw materials and work in process within the work...Read more
Inventory Cycle Counter and ReplenisherNortek Security & ControlOlive Branch, MS
TheInventory Control Associate 2 (Inventory Cycle Counter) is responsible for monitoring, maintaining inventory accuracy and moving materials within the warehouse utilizing a forklift, reach truck, order picker or other heavy material handling equipment...Read more

Closed Job Filters

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Principal full stack engineerNortek Security & ControlSan Jose, CA
Summary The Principal Software Engineer will be responsible for developing the cloud and edge applications for NSCrsquos data learning and services platform. This person will also be part of machineRead more
Netsuite administratorNortek Security & ControlCarlsbad, CA
General Summary This is a NetSuite Administrator position located in Carlsbad, CA and reporting to the Director of Business Systems. This position will require a NetSuite Administrator with provenRead more
Product MGMT assoc iNortek Security & ControlCarlsbad, CA
Essential Functions: Support the Product Manager in the development and positioning of new products within the assigned brand of product families based on market research, competitive review, andRead more
National account manager remoteNortek Security & ControlPhoenix, AZ
**********This is a remote position********** General Summary: We are looking for an experienced Sr. National Account Manager to join our team. You will be responsible for selling a wide variety ofRead more
National account manager remoteNortek Security & ControlAtlanta, GA
**********This is a remote position********** General Summary: We are looking for an experienced Sr. National Account Manager to join our team. You will be responsible for selling a wide variety ofRead more
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