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Customer Service Rep job

LincarePhoenix, AZ
Lincare jobs

Company

Salary

Skills

Benefits

Company Description

Lincare is a healthcare company headquartered in Florida, United States. The company was acquired by The Linde Group in 2012 and generates an estimated $2 billion in revenue. The company specializes in the provision of healthcare gases, oxygen, and respiratory treatment and therapy services to patients with respiratory illnesses. The company strives to build working relationships with clients and provides clients and patients opportunities to receive information and have consultations from the comfort of their homes, through self-service and virtual meeting options, as well. The company has over 10,000 employees and employs individuals without discrimination of any sort. Jobs are available at the company for sales representatives, respiratory therapists, area managers, drivers, respiratory nurses, medical billing collectors, technicians, medical equipment setup, sales support, website assistants, and customer service representatives, among others. Employees at the company enjoy saving plans, life and disability insurance, paid vacations and holidays, tuition reimbursement, and training.

Job Description

As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.

  • Handling patients, referral sources, and administrative department inquiries
  • Communicating with insurance companies and/or prior authorization requests
  • Entering patient information into a customer information system
  • Ensuring customer satisfaction and assisting them with issues/concerns related to their health
  • Serving as a backup when other employees are out due to absent staff members
  • Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
  • Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
  • Becoming educated in qualifications of multiple insurances to ensure clean order intake



We are looking for a Customer Center Representative who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.

  • High School Diploma or GED, some college preferred
  • Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic, or institutional setting
  • Ability to convey a positive and professional image to customers and employees
  • Maintain composure in high-pressure situations
  • Capable of following an issue through to its conclusion
  • Home care/healthcare background, a plus
  • Must be at least 18 years of age

Lincare is an equal opportunity, access, and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Since Lincare believes in providing a safe work environment, the company conducts drug and background checks during the recruiting/hiring processes. AA/EOE/M/F/Disabled/Veterans

Estimated annual salary
$31,892
average
Minimum
$22,780
Maximum
$54,742

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Vision Insurance

Lincare

Type

Company - Public

Size

Small

Revenue

$1B to 2B

Location

Multiple locations

Industry

Professional / Commercial Equipment & Supplies Wholesalers

Founded

1990

CEO

Kristen Hoefer

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