Interim HealthCare Inc., founded in 1966, is a national franchisor of home care, hospice and healthcare staffing. Its uniqueness lies in combining the commitment of local ownership with the support of a national organization that develops innovative programs and quality standards. Franchisees employ nurses, therapists, aides, companions and other healthcare professionals, meeting a variety of home health, senior care, hospice, palliative care, pediatric care and healthcare staffing needs. The company is proud to apply holistic principles - taking into account mind, body, spirit and family - to employees, focusing on what works for you as a whole person, from flexible hours that fit your lifestyle to a matching system that optimizes your skills and goals.
At Interim HealthCare we are committed to providing our clients with exceptional care in the comfort of their own home. As the needs of our patients increase, Interim HealthCare will be there ready to serve. Our company is growing, and we want you to be the next generation that will grow and serve with us! We are in need of a Client Service Representative who will be responsible for assisting with office operations and the scheduling of patients requiring care. Responsibilities Include: * Assist
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Estimated annual salary
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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