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Customer Service Rep needed job

ComcentricMansfield, OH
Comcentric jobs

Company

Salary

Skills

Job Description

My client in Mansfield, OH is seeking a Customer Service representative to join their team for a 12 month contract position. (this could potentially convert or extend upon successful completion of the contract.)

Responsibilities will include:
The Customer Service Rep primary role is to take responsibility for all contact center support activities. The Support CSR must be able to accomplish multiple tasks and cross train for all complex support functions using our billing and work-delivery systems and have strong PC skills. The Support CSR must be able to support all internal and external customers to ensure complete customer satisfaction in a timely manner.

Qualifications:

Customer Service experience required
at least 6 months call center experience
High School Diploma or GED









Associated topics: call center specialist, client service, customer care representative, customer service associate, internship, product support, representante de servicio al cliente, technical assistant, technical support, telephone
Estimated annual salary
$30,392
average
Minimum
$21,708
Maximum
$52,167

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Comcentric

Type

Company - Private

Size

1 to 50 employees

Revenue

$5M to $10M

Location

Lone Tree, CO

Industry

Information Technology

CEO

CEO

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