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Customer Service Rep needed job

ComcentricMansfield, OH
Comcentric jobs

Company

Salary

Skills

Job Description

My client in Mansfield, OH is seeking a Customer Service representative to join their team for a 12 month contract position. (this could potentially convert or extend upon successful completion of the contract.)

Responsibilities will include:
The Customer Service Rep primary role is to take responsibility for all contact center support activities. The Support CSR must be able to accomplish multiple tasks and cross train for all complex support functions using our billing and work-delivery systems and have strong PC skills. The Support CSR must be able to support all internal and external customers to ensure complete customer satisfaction in a timely manner.

Qualifications:

Customer Service experience required
at least 6 months call center experience
High School Diploma or GED









Associated topics: call center specialist, client service, customer care representative, customer service associate, internship, product support, representante de servicio al cliente, technical assistant, technical support, telephone
Estimated annual salary
$30,392
average
Minimum
$21,708
Maximum
$52,167

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Comcentric

Type

Company - Private

Size

1 to 50 employees

Revenue

$5M to $10M

Location

Lone Tree, CO

Industry

Information Technology

CEO

CEO

Job Filters

Associate R&D EngineerComcentricBoulder, Colorado
We are looking for an Associate R&D Engineer to join our New Product Development and Sustaining Project Initiative team for a 9-month contract (with the possibility to extend or convert) in Boulder, CO. Responsibilities: * Provide technical support for...Read more
Scheduler/Dispatch SpecialistComcentricLa Crosse, Wisconsin
We are seeking a Scheduler/Dispatcher for a 12-month contract role in La Crosse, Wisconsin. Ideal candidate will have: 3+ years’ experience in related field. Capable of communicating with other departments to resolve/ repair tickets. Experience with phone...Read more
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We are seeking an ASP.NET Developer to design, code, test and debug new software. Will also support existing platforms and provide technical expertise to the team. Required Skills: • Bachelor's Degree in Computer Science, or other numerate degree •...Read more
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We are seeking senior SAP ABAP Consultant for 4 month contract in Monroe, LA. Scope of project includes designing new reports in huge volume of data flow, and programming custom solutions of SAP interfaces. Qualifications • Understand IN-OUT of FICO module...Read more
ETL Developer IComcentric Inc.Broomfield, CO
We are seeking an ETL Developer with 2+ years of experience for a 12-month contract (with likelihood of extending or converting) opportunity in Broomfield, CO. What you'll do: * Develop ETL mappings * Develop and maintain database systems * Testing, code...Read more

Closed Job Filters

Senior Software Development EngineerComcentricBroomfield, CO
Senior SDE C++ About the team The Search engineering team, part of the Artificial Intelligence team, is responsible for real-time services powering user searches, our clients home grown C++ searchRead more
Senior Network EngineerComcentricBroomfield, CO
We are currently seeking aNetwork Engineerfor a 6-12 month contract to hire position in Broomfield, CO.The primary responsibility of a Network Engineer (Expert) is to conduct clientCPE auditstoRead more
Software Development EngineerComcentricLone Tree, CO
Software Development Engineer PDF Solutions, Inc. Richardson, TX Position requires a M.Sc degree in computer science, electrical/electronic engineering or closely related field & 1 yr. exp. as a YieldRead more
Seeking Dev Ops EngineerComcentricBroomfield, CO
The DevOps Engineer will work side by side with customers and developers in a high frequency / low latency environment building out custom security solutions. Unix/Linux skills required. PythonRead more
CSR neededComcentricBristol, TN
We are looking for an experienced Customer Service Representative to join our team for a 6-month contract opportunity (with the likelihood of extending or converting to fulltime employment) inRead more
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