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Customer Service Rep Part time On Call job

ASRC Federal Holding Company jobs

Company

Salary

Skills

Benefits

Job Description



ASRC Primus is seeking an On Call Customer Service Specialist -Biometrics Technician in support of our on-going programs at the US Citizen Immigration Service.

This role is perfect for a college student who is free during daytime M-F hours or a stay at home parent oranyone who has the flexibility to come into the office as needed with little advanced notice. This position will not have a steady, fixed number of hours per week. It will instead be occasional requests for all call support to cover hours for vacationing or sick employees and for added support at the site when surges of appointments are expected .

Key Role:
Help applicants through the US Citizenship application process. Provide excellent customer service interface and initiate the completion of forms related to the US Immigration biometrics application processes. Take digital/manual biometrics such as finger prints, initiation and processing of database ID and quality checks, and reconciliation of interim documentation. Use databases to search/enter data to capture electronic/manual biometrics information. This position is a front-line, customer service position that requires great people skills. Provide flexible, open, and responsive support to procedural changes within the department and participate in implementing and testing new technology and standard operating procedures.

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

" }, { "label": "Requirements", "content": "

Basic Qualifications:

*US Citizenship and the ability to obtain and maintain a government security clearance A MUST
*Willingness to work an on call, as needed schedule required
*Prior customer service or administrative experience.
*Experience entering and retrieving data into a database required
*HS Diploma

Additional Qualifications:

*Ability to speak a second language in addition to English is a plus but not required.
*Experience with MS Office and other computer based skills is a plus " }, { "label": "City", "content": "LOS ANGELES" }, { "label": "State", "content": "California" } ],
Estimated annual salary
$36,529
average
Minimum
$26,092
Maximum
$62,702

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Vacation & Paid Time Off

ASRC Federal Holding Company

Type

Company - Private

Size

Large

Revenue

$500M to $1B

Location

Multiple locations

Industry

Artists and Artists' Studios

Founded

2003

CEO

Mark Gray

Job Filters

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Closed Job Filters

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This position can be in either located, Reston, Virginia or Beltsville MD. Travel to other project work site locations is required. The Corporate Environment, Safety and Health (ESH) Director isRead more
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