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Customer Service Rep(HR benefits) job

Aditi ConsultingDavidson, NC
Aditi Consulting jobs

Company

Salary

Skills

Benefits

Company Description

Aditi Consulting is a company offering consulting and recruitments for business transformation with leading technologies. They help business organizations to accelerate business growth through premier technological solutions, project management, and digital transformation. The company was founded in 1994 by Pradeep Singh. The corporate head office is located in Bellevue, Washington, United States. Aditi Consulting has partnered with more than 500 companies as an E-commerce cloud platform firm and telecom company to solve business problems in large and medium enterprises across retail, digital, healthcare, finance, telecom, and technology industries. Aditi opens up a world of opportunity and rewarding careers for those who are focused on results, a team player, and hungry for success, as the right place for everyone.

Job Description

Job Description

 

Title: Customer Service Rep

Location: 800-A Beaty Street, Box 1600, Davidson, North Carolina

Duration: 6+ months (Possibility to be extended to 12 months and opt to convert to a full time role based on performance)

 

Top 3 skills required:

·         Customer Service Experience required

·         HR experience required

·         Oral and written communication skills required

 

 

Daily Responsibilities:

·         Answering Inbound calls from North America IR Employees

·         Answering questions and helping with topics such as Payroll, Pension, 401K, Direct Deposit, Tax Changes

 

Hard Skills:

·         Degree is highly preferred – Business related preferred

·         Willing to look at recent graduates

·         Willing to look at candidates retired from the HR field

·         HR experience – Experience/knowledge of Benefits (previous exp. Aon Hewitt, BCBS)

·         PRH/SHRM certifications highly desired

·         Case Management Experience

·         Customer Service Experience

·         Bilingual – Spanish

 

Soft Skills:

·         Oral and written communication skills required

·         Not afraid to communicate company policy/unfavorable information

 

 

Company Description
We are a technology solutions company helping organizations accelerate their business innovation and growth through project and talent solutions.
Estimated annual salary
$33,510
average
Minimum
$23,935
Maximum
$57,519

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
401K Plan

Aditi Consulting

Type

Company - Private

Size

Medium

Revenue

$25M to $50M

Location

Multiple locations

Industry

Marketing/Advertising/PR
Computer/Internet
Consulting/(Non-Executive) Management
More...

Founded

1994

CEO

Pradeep Singh

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