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Title: Customer Service Rep
Location: 800-A Beaty Street, Box 1600, Davidson, North Carolina
Duration: 6+ months (Possibility to be extended to 12 months and opt to convert to a full time role based on performance)
Top 3 skills required:
· Customer Service Experience required
· HR experience required
· Oral and written communication skills required
Daily Responsibilities:
· Answering Inbound calls from North America IR Employees
· Answering questions and helping with topics such as Payroll, Pension, 401K, Direct Deposit, Tax Changes
Hard Skills:
· Degree is highly preferred – Business related preferred
· Willing to look at recent graduates
· Willing to look at candidates retired from the HR field
· HR experience – Experience/knowledge of Benefits (previous exp. Aon Hewitt, BCBS)
· PRH/SHRM certifications highly desired
· Case Management Experience
· Customer Service Experience
· Bilingual – Spanish
Soft Skills:
· Oral and written communication skills required
· Not afraid to communicate company policy/unfavorable information