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Customer Service Representatative II job

Adventist HealthCare jobs

Company

Salary

Skills

Company Description

Adventist HealthCare is a faith-based, not-for-profit organization, serving Maryland and Washington D.C. The team of dedicated professionals work together to improve the health and well-being of people and communities through a ministry of physical, mental and spiritual healing. They strive to convey this mission by living the organization’s core values of respect, integrity, service, excellence, and stewardship. If you are ready to move your career forward with Adventist HealthCare, you will find open positions in the fields of allied health, home health, mental health, nursing, and professional and supportive services. When joining the team, you will enjoy benefits, continuing education opportunities and a supportive work environment.

Job Description

To support the Visitors ID card badging system and provide extraordinary customer service to everyone entering the doors of the hospital by greeting, escorting and providing patient information as needed. Work Schedule: - Greet visitors/patients promptly and professionally on the telephone and in person , providing information -Escort visitors and provide wheel chair assistance as needed, throughout the hospital. - Provide internal and external information as needed. -Help to trouble shoot visitor/patient dissatisfactionto Patient Relations Department. -Recommend specific action plans to correct or improve customer service operating procedures. -Provide scheduled coverage at the desk and assist with training of volunteers Work schedule will be as needed. Tobacco Statement Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine use. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine). Those testing positive for cotinine are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. Equal Employment Opportunity Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Estimated annual salary
$36,613
average
Minimum
$25,081
Maximum
$58,635

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Adventist HealthCare

Type

Nonprofit

Size

Large

Revenue

$500M to $1B

Location

Multiple locations

Industry

Home Health Care Services Companies
Nursing Care Facilities Companies

Founded

1907

CEO

Terry Forde

Job Filters

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Behavioral Health & Wellness If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist HealthCare is hiring a Full Time Behavioral Health Registered Nurse (RN) in Rockville, Maryland. We...Read more
Registered Nurse (RN), Day Shift, Home HealthAdventist HealthCareWaldorf, MD
AHC - Home Health Southern Maryland If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist HealthCare is hiring a Full Time Home Health Registered Nurse (RN) in Southern Maryland. We...Read more
Adventist Rehabilitation - Rockville If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist HealthCare seeks to hire a Patient Care Tech who will embrace our mission to extend God's care...Read more
Behavioral Health & Wellness If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Shady Grove Medical Center seeks to hire an experienced Registered Nurse for our Behavioral Health unit who will...Read more
Behavioral Health & Wellness If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist HealthCare is hiring a full-time Behavioral Health Registered Nurse (RN) in Rockville, Maryland, We're...Read more
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