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Customer Service Representative / Chiropractic Assistant job

Intero ChiropracticPleasanton, CA
Intero Chiropractic jobs

Company

Salary

Skills

Company Description

Intero Chiropractic was founded in 2014 with a mission to spread a niche within chiropractic to the masses. We are a passionate and dynamic team that has a commitment to excellence.

Job Description

Job Description

 We are currently seeking a highly-driven, self-motivated person to join our amazing team!

About Us

Intero Chiropractic is a fast growing chiropractic office that seeks to be the most comprehensive and scientific chiropractic solution in the Bay Area. We focus on Structural (Gonstead) Chiropractic, and our mission is to make a massive shift in the standard of healthcare by changing lives.

Our vision is to serve more people with this life changing type of chiropractic through rapid expansion, and we need YOU to help us achieve that vision!

Position Summary

The Sales Associate/Customer Service Representative will be responsible for all aspects of patient evaluations. Responsibilities include consulting with our new patients, energetically and positively communicating with our practice members, and handling customer service issues. You will also be trained on performing exams to our new practice members. This position relies heavily on great communication and a lot of doing.

As a Sales Associate, you will be serving as the liaison between the doctors and practice members throughout their care. You will be responsible for ensuring our practice members are satisfied, and address any issues if that is not the case.

Position Description:

  • Assess New Practice forms and ensures signatures are completed
  • Greets New and Existing Practice Members
  • Gives tour of our office to New Practice Members
  • Leads consultation for New Practice Members
  • Finds solid information about symptoms and history * Performs assessments and neurological/orthopedic exams
  • Shows Practice Members rehab exercises, structural devices when scheduled for it
  • Handles customer service issues
  • Some front desk responsibilities may also be needed, including: answering phone calls, paperwork processing, and scheduling/rescheduling Practice Members

About YOU!

We are looking for someone who is passionate about helping people and delivering the message of wellness and chiropractic.

You are highly driven and thrive in a very fast paced environment. You are comfortable going from room to room with little down time.You are organized and able to switch gears at the drop of a hat, all with a smile on your face.

You see difficult situations as exciting challenges and are comfortable handling those on your own. You can easily adapt to constant change and can learn quickly. You’re able to problem solve on your own, can quickly make decisions, and excellent on time management.

Pay Range: $17-20 (DOE), please note this position is NOT a commissioned sales role

Company Description
Intero Chiropractic is a fast-growing clinic quickly gaining a reputation for having the highest quality care in the Tri-Valley area. Our practice has been featured on CBS News, FOX, NBC, and ABC! We have a very skilled staff and use the most cutting-edge technology available! We have a non-traditional approach to chiropractic care, and our patients enjoy the results we produce.
Estimated annual salary
$44,340
average
Minimum
$31,671
Maximum
$76,108

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Intero Chiropractic

Type

Company - Private

Size

Small

Location

Multiple locations

Industry

Niche Health Practitioners Companies

Founded

2014

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