Becker Professional Education is an educational institute that was founded in 1957 and headquartered in Downers Grove, Illinois. They are empowering people and enhancing their career success. They are helping accounting and healthcare professionals. Their typical services include USMLE Exam Review, CPA Exam Review, and Continuing Professional Education Courses. Its professional education is Accredited by the Accrediting Council for Continuing Education and Training (ACCET), a U.S. Department of Education. They have 2900 partners including firms, corporations, societies, universities, and government agencies. They have 4 global accounting firms and have maintained relations with 99 accounting firms of the United States. They need industry experts to train, educate, and inculcate some core values in their learning certified programs of CPA. They often need some experts in the domains such as content strategist, Faculty members, Accountant Manager, Creative Producer, Senior Project Manager, and many more. Their annualemployment growth rate is 2%.
The primary purpose of this position is post sales and to provide national and key accounts administrative support. Responsibilities Processes CPA Direct Bill authorization, and hold orders for various Becker clients within 24 to 48 hours. Assists wi Customer, Customer Service, Representative, Sales, Management, Retail, Education
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Estimated annual salary
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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