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Customer Service Representative, B2B Administration job

Becker Professional Education jobs

Company

Salary

Skills

Company Description

Becker Professional Education is an educational institute that was founded in 1957 and headquartered in Downers Grove, Illinois. They are empowering people and enhancing their career success. They are helping accounting and healthcare professionals. Their typical services include USMLE Exam Review, CPA Exam Review, and Continuing Professional Education Courses. Its professional education is Accredited by the Accrediting Council for Continuing Education and Training (ACCET), a U.S. Department of Education. They have 2900 partners including firms, corporations, societies, universities, and government agencies. They have 4 global accounting firms and have maintained relations with 99 accounting firms of the United States. They need industry experts to train, educate, and inculcate some core values in their learning certified programs of CPA. They often need some experts in the domains such as content strategist, Faculty members, Accountant Manager, Creative Producer, Senior Project Manager, and many more. Their annualemployment growth rate is 2%.

Job Description

The primary purpose of this position is post sales and to provide national and key accounts administrative support. Responsibilities Processes CPA Direct Bill authorization, and hold orders for various Becker clients within 24 to 48 hours. Assists wi Customer, Customer Service, Representative, Sales, Management, Retail, Education
Estimated annual salary
$29,830
average
Minimum
$24,836
Maximum
$34,736

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Becker Professional Education

Type

Subsidiary

Size

Large

Revenue

$100M to $500M

Location

3005 Highland ParkwayDowners Grove, IL, 60515and others

Industry

Education/Training

Founded

1957

CEO

John Roselli

Job Filters

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Account ManagerBecker Professional EducationOklahoma City, OK
The Account Manager is responsible for leading sales activity, building and maintaining trust-based relationships with both prospective and current clients within the assigned territory. This role will be responsible for meeting or exceeding metrics...Read more
Student Services RepresentativeBecker Professional EducationChicago, IL
Opportunity at a Glance: This role is responsible for promoting student success through accurate and responsive advisement in service-related or sales areas, providing support and advocacy as needed for students throughout the student lifecycle. This...Read more
Learning Operations Specialist - RemoteBecker Professional EducationChicago, IL
Opportunity at a Glance: The Learning Operations Specialist is responsible for the overall coordination and execution of Beckers Exam Review and/or Continuing Education courses (courses are offered either in self-study, live virtual, live classrooms or...Read more
Digital Designer - RemoteBecker Professional EducationChicago, IL
Opportunity at a Glance: The Digital Designer is responsible for creating a seamless user experience across all branded platforms and collateral, most specifically our ecommerce email promotions and website experience. This is a role that demands a passion...Read more
FacultyBecker Professional EducationChicago, IL
Opportunity at a Glance: The primary responsibilities of a Becker CPA faculty member are to competently and professionally instruct, mentor and assist Becker Professional Education students to successfully pass the Certified Professional Accountant (CPA...Read more

Closed Job Filters

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Senior Director, Software Engineering & Learning TechnologyBecker Professional EducationDowners Grove, IL
Opportunity at a Glance The Senior Director, Software Engineering & Learning Technology is responsible for architecting, developing, delivering and supporting Beckers proprietary learningRead more
Student Services RepresentativeBecker Professional EducationDowners Grove, IL
Opportunity at a Glance Responsible for handling all incoming service-related questions and concerns from students currently enrolled in online courses. Supports multiple institution's StudentRead more
Manager, MarketingBecker Professional EducationDowners Grove, IL
Opportunity at a Glance The Marketing Manager will be responsible for the planning, development, execution and coordination ofA integrated, multi-channel initiatives for Beckeras CPE product line.Read more
Account ManagerBecker Professional EducationPittsburgh, PA
A global leader in professional education, Becker enables professionals to advance their careers in Accounting, Project Management, Healthcare and other skilled occupations. As an Account Manager, youRead more
Business Development Manager (Florida)Becker Professional EducationMiami, FL
Opportunity at a Glance: The Business Development Manager HC is responsible for creating and implementing initiatives designed to grow sales for all Becker Professional Education (BPE) healthcareRead more
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