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Customer Service Representative-Call Center job

Carrier Enterprise jobs

Company

Salary

Skills

Benefits

Job Description

The Florida region of Carrier Enterprise sells residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through dealers (independent companies that sell, deliver and service Carrier products to residences and businesses in their respective markets). We currently have an exciting Customer Service Representative position located in Orlando, Florida.
This position serves as a liaison between the company and its customers regarding product availability, delivery, order status, warranty status and problem resolution.
General Responsibilities:
Responsibilities to include, but are not limited to:
* Input Customer Orders; assist customers in making product selections by asking questions and actively listening to identify customer needs. Suggest alternates or substitute products based on availability.
* Research and source products for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, cross-references and internal contacts.
* Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicate with customers about any expected delays or issues with their order.
* Maintains knowledge of new and existing products and inventory by participating in training, reviewing catalogs, web-sites and internal resources
* Provide pre-order and post order support; order management from the point of entry to invoicing; and customer service in a call center environment working closely with vendors warehouses, credit and the sales department.
* Provide warranty support (to include but not limited to, entering claims, answering phones, faxes, and emails) to customers, store and sales staff in the Florida region
* Track and follow-up with customers, stores and sales staff on outstanding warranty issues and exceptions.
Qualifications
* High School Diploma or equivalent with 2+ years of HVAC, Counter Sales or other related industry experience; or Associates Degree with 1+ year of HVAC, Counter Sales or other related industry experience.
* Experience preferably in a call center environment.
* Must have strong customer service soft skills
* Must be well organized, detail oriented and have good computer/data entry; should be proficient in MS Office applications (Word, Excel, Outlook).
* Must possess the ability to problem solve and multi-task
Our products are commercial and residential HVAC parts and equipment, so experience working with general contractors in a B2B environment is preferred.
Additional Information:
There is no relocation for this position
Carrier Enterprise is an Equal Opportunity Employer.
Company Website: http://www.carrierenterprise.com
Reporting to the Call Center/Warranty Manager, this position will provide support to the Customer Service Call Center

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
Responsibilities to include, but are not limited to:
* Input Customer Orders; assist customers in making product selections by asking questions and actively listening to identify customer needs. Suggest alternates or substitute products based on availability.
* Research and source products for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, cross-references and internal contacts.
* Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicate with customers about any expected delays or issues with their order.
* Maintains knowledge of new and existing products and inventory by participating in training, reviewing catalogs, web-sites and internal resources
* Provide pre-order and post order support; order management from the point of entry to invoicing; and customer service in a call center environment working closely with vendors warehouses, credit and the sales department.
* Provide warranty support (to include but not limited to, entering claims, answering phones, faxes, and emails) to customers, store and sales staff in the Florida region
* Track and follow-up with customers, stores and sales staff on outstanding warranty issues and exceptions.
Estimated annual salary
$27,781
average
Minimum
$20,486
Maximum
$35,385

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
401K PlanHealth Insurance
Dental InsuranceLife Insurance
Vision Insurance

Carrier Enterprise

Type

Company - Public

Size

Large

Revenue

$100M to $500M

Location

3071 North Orange Blossom Trail # FOrlando, FL, 32804and others

Industry

Manufacturing/Mechanical/Mining
Construction/Facilities/Trades

Founded

2001

CEO

John Bartro

Job Filters

Wholesale HVAC Territory ManagerCarrier EnterpriseHartford, CT
CE Northeast (CNE) is a division of Carrier Enterprise, a joint venture with Watsco and Carrier Corporation that sells HVAC equipment, parts and supplies to residential and commercial dealers. Wholesale HVAC Account/Territory Manager position will be...Read more
Customer Service RepresentativeCarrier EnterpriseHouston, TX
Customer Service Representative Carrier Enterprise, LLC is a joint venture between Watsco, Inc. and Carrier Corporation. Carrier Enterprise sells and distributes Carrier, Bryant and Payne residential and light commercial Heating, Ventilation and Air...Read more
Pricing ManagerCarrier EnterpriseHouston, TX
The Pricing Manager is responsible for managing all aspects of our pricing strategy including, road map, development, implementation and reporting with a focus on maximizing price and margin opportunities. The Pricing Manager will partner with various...Read more
HVAC Counter Sales AssociateCarrier EnterpriseWarwick, RI
Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full-line of HVAC residential and commercial...Read more
Inside SalesCarrier EnterpriseWilmington, MA
Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial...Read more

Closed Job Filters

Customer Assurance ManagerCarrier EnterpriseGreenville, SC
Carrier Enterprise sells residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through dealers. Our dealers are independent companies thatRead more
Training SpecialistCarrier EnterpriseCharlotte, NC
Carrier Enterprise is looking for a dynamic individual who will work to develop employee training programs to support the transformation of our Company through people. This position will assist inRead more
Warehouse LeadCarrier EnterpriseFort Worth, TX
Carrier Enterprise distributes Carrier, Bryant and Payne residential and light commercial HVAC equipment products throughout the U.S. Sunbelt, Latin America and the Caribbean through 110 locations inRead more
Sales Center AssociateCarrier EnterpriseFrederick, MD
. We currently have an exciting opportunity for an experienced Sales Center (Store) Associate in our Frederick, MD location. Sales Center Associate Company Website: http://www.carrierenterprise.com/Read more
Warehouse AssociateCarrier EnterpriseWilmington, NC
Job Responsibilities: Shipping and receiving Stores materials/equipment Controls Inventory Upholds environmental health and safety standards Works closely with internal customers (Store Associates andRead more
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