For 50 years, Pizza Hut has been giving you the pizza you love – and we love doing it! Pizza Hut began with two brothers borrowing $600 from their mom to start a pizzeria. What started out small has now become the biggest pizza company in the world. And every step of the way, we’ve remained committed to making the best food and providing the highest level of service.
Brown & Brown of Florida Fort Lauderdale is growing and seeking an exceptional individual with proven discipline, and commitment to join our team as Customer Service Representative for our Employee Benefits Division. Our clients are small to large employers and we offerthem cost-effective benefit packages for their employees and dependents, that include medical, dental, vision, life, disability, HSA's, FSA's, STD, LTD, and more. The Customer Service Representative will support business relationships with an assigned group of clients by providing customer service and follow up. This individual will work closely with Account Managers, Producers, Marketing Reps, and other Brown & Brown staff to service clients, and support the implementation and renewal of health and welfare programs.
Specific Responsibilities will include:
Ensure Overall Client satisfaction by providing timely resolution and follow up of service issues that may arise including claims, billing, eligibility, enrollment, etc.; Document all client inquiries and service issues;
Work under the direction of Account Managers to assist in the fulfillment of client needs.
Follow the renewal calendar and proactively manage timeline for renewal activity, presentation and plan implementation as set by company policy as well as vendor deadlines; This includes census requests
Develop and maintain solid relationships with vendors, as well as internal staff
Produce open enrollment materials and benefit handouts
Maintain account files and ensure that documents are placed into appropriate sections for Quality Control guidelines; Complete the Quality Control Checklist;
Coordinate Open enrollment paperwork submission; Verify paperwork and enrollment forms are submitted correctly, verify post enrollment selection and billing for accuracy;
Support clients in attaining compliance with governmental requirements by staying informed of new legislation and participating in available training;
Complete the Marketing Checklist with the Account Manager
As requested by the Account Manager, review policies, benefit summaries, SPD s, forms, and rates for accuracy
Assist the Account Manager, Marketing Rep, and Producer (or Benefits Consultant) in developing renewal proposals (to be presented by the producer or Benefits Consultant). Responsibilities may include comparative spreadsheets, putting presentations binders together;
Utilize Agency Management System as required by company policy;
Follow tasks assignments as part of client service initiatives as directed by the Account Manager or Producer
Other duties as assigned
Knowledge of Group Benefit Plans Background in health and welfare benefits
Life, Health, and Annuity License (within 3 months of employment).
Excellent organizational and time management skills
Ability to write and verbally communicate in a professional manner.
Proficient in Excel and Word (Required). Other Microsoft office applications such as Power Point helpful;
One to two years Agency, Insurance Carrier or Human Resources background preferred.
High School Degree or equivalent.
CEBS designation a plus!
Each Brown & Brown office is a lean, decentralized, highly competitive, profit oriented sales and service organization comprised of people of the highest integrity and quality that operates through its licenses subsidiaries and provides a variety of insurance products and services to its clientele. We are a subsidiary of Brown & Brown, Inc. (NYSE:BRO), one of the largest and most respected independent insurance intermediaries in the nation. The company ranks as the 6th largest US brokerage, with $1.9B in revenue and 8,700 employees, and the corporate culture is built on vision, speed, agility and strength.
Just as Brown & Brown s unique culture and business strategy benefits its customers from a customer service standpoint, it also plays a vital role in attracting and retaining some of the best and brightest insurance people in the industry. The insurance industry is a people-driven business built on relationships and trust. Recognizing the importance of people as its principal asset, Brown & Brown devotes considerable time and effort recruiting, cultivating and evaluating employees to ensure that its clients are served by the best. Brown & Brown considers its employees to be far more than ordinary and knows that to achieve extraordinary results, its employees must be challenged, empowered and rewarded for doing so.
Associated topics: agent, client service, coordinator, csr, customer care representative, customer service specialist, product support, rep, system support, technical assistant