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Customer Service Representative I job

AerotekEl Paso, TX
Aerotek jobs

Company

Salary

Skills

Company Description

Aerotek, the Hanover, Maryland-based recruiting and staffing agency, offers workforce management services as well as short-term, seasonal staffing solutions within a wide range of industries including accounting, administrative & support services, environmental, and financial services. Diversity and inclusion is at the forefront of the Aerotek core values. Its corporate culture is rooted in guiding principles to build and nurture quality relationships that allows Aerotek to connect people with jobs. As ab Aerotek employee, the company will offer you benefits including national PPO with dental and vision, life insurance, accidental death & dismemberment and disability, a 401(k) plan, and paid time off. Via the Employee Discount Program, you might have access to discounts on car rentals, electronics, entertainment, fashion, travel and several other services.

Job Description

Job Summary

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities include determining the clients issue, offer possible solutions or providing follow-up as needed. May be inbound, outbound or a combination of both. High School diploma and customer service or call center experience. Skills, include accurate documentation and excellent interpersonal and communication skills.

Education/Experience
o High School Diploma or GED (required)
o Entry level - 2 years customer service related experience required

Responsibility level
o Exercises minimal independent judgment with direction from supervisor

Skills
o Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
o Ability to work independently and manage ones time (Required)
o Ability to accurately document and record customer/client information (Required)
o Previous experience with computer applications, such as MS Outlook or data entry software (Typically required)

Major Job Duties and Responsibilities:
o Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
o Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
o Refer unresolved customer grievances to designated departments for further investigation
o Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Lexis is an inbound call center, they receive calls from customers calling in to place orders for different vital records for example birth, marriage, divorce, and death. Depending on the state they are ordering for they may have to explain what type of documentation they need to send in for proof of ID or entitlement. They also take payments from customers ranging from bill payments, to citations, and child support. Some of the callers are irate and would need to make sure you listen and show empathy.

Able to work any shift within the 24 hour period
Most schedules include working weekends, early mornings 5:00am evenings starting at 2:30pm

Employee perks:
* Free vending machines for drinks and snacks
* Christmas party with gifts
* Employee picnic in June at Wet n Wild and can take 1 family member
* Easy access to job location since it's located by Mesa and Executive
* Potlucks and celebration lunch-ins frequently
* Free turkey for every employee

Make make 2.00 more within the first year once you go perm.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Estimated annual salary
$26,441
average
Minimum
$18,886
Maximum
$45,386

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Aerotek

Type

Company - Private

Size

Large

Revenue

$1M to $5M

Location

1155 Westmoreland Drive # 215El Paso, TX, 79925and others

Industry

Consulting
Employment Services

Founded

1983

CEO

Todd Mohr

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