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Customer Service Representative (Inside Sales) job

Genuine Parts CompanySalt Lake City, UT
Genuine Parts Company jobs

Company

Salary

Skills

Benefits

Company Description

Genuine Parts Company (GPC) distributes automotive replacement parts, industrial parts, and business products. The Atlanta, Georgia-based firm runs a network of operations across the globe. Driven by its commitment to just-in-time service, GPC strives to set the standards for performance. They endeavor to create an environment where employees can grow and succeed in their careers. So, the company offers a variety of benefit options such as medical, dental, and vision plans, discounted auto and home insurance, and more. Plus, if giving back is important to you, you can make a difference in the community on GPC's paid volunteer days. The company offers corporate, retail and sales, driver, and warehouse positions with development opportunities.

Job Description

Motion Industries' salespeople provide the highest levels of technical support in the industry. Our Customer Service Representatives (Inside Sales) professionally represent the Company to our customers with the knowledge and skills to provide them the product or service they need. Motion Industries offers an excellent benefits package that includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick and holiday pay.

Responsibilities

  • Respond to customer inquiries, provide quotes, and take customer orders
  • Order and source products
  • Negotiate sale and purchase prices
  • Proactively generate sales and promote Company products
  • Expedite backorders
  • Assist with pulling inventory and preparing shipments
  • Assist with customer returns
  • Interact with customers and suppliers to obtain and fill orders correctly
  • Troubleshoot customer concerns

Qualifications

  • Good customer service and communication skills
  • Reliable, organized, detailed, and focused
  • Industry and sales experienced preferred
  • Working knowledge of Microsoft Office suite, especially Outlook and Excel
  • Knowledge of supply chain systems helpful 
  • High School Diploma or GED
  • Good driving record
GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPCs policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Estimated annual salary
$33,787
average
Minimum
$23,292
Maximum
$58,564

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Health InsuranceTuition Assistance
Vacation & Paid Time OffPaid Holidays
Sick Days401K Plan

Genuine Parts Company

Type

Company - Public

Size

Large

Revenue

Over $10B

Founded

1928

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