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Customer Service Representative job

Pizza HutArnold, MO
Pizza Hut jobs

Company

Salary

Skills

Company Description

Pizza Hut, the Plano, Texas-based chain of restaurants with the motto of make hungry people happy, offers pizza, pasta, wings, and other food services in 14,000 restaurants located in various parts of the world. Pizza Hut brand cultivates a fun, supportive culture among team members. Pizza Hut is committed to childhood literacy expansion, and assists with access to books and educational resources to empower educators and inspire readers. You can find part-time jobs and a long-term career opportunities as well at Pizza Hut, from drivers and cooks to shift leaders and managers. The restaurant chain is in educational partnership with Excelsior College, so you might have the opportunity to earn a college degree at a discount. The first Pizza Hut restaurant was opened in 1958 in Wichita in Kansas, and it is still running at full speed. Pizza Hut was the first to launch the option of ordering pizza online, and its pizza delivery reached the International Space Station in 2001.

Job Description

Job Description:

Convergys is a global company specializing in customer service management. We are currently offering Full Time positions Customer Service Professionals at our Arnold, MO location! We are looking to build a solid team of experienced professionals who enjoy communicating with customers via phone and internet for the purpose of providing excellent customer service. Essential Functions/Core Responsibilities Use probing techniques to determine customer needs, perform in-depth research to resolve customer issues, and make offers in an effort to retain the customers business Maintain broad knowledge of products, pricing, promotions, and procedures Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (KPIs) Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and sales performance Answer billing questions by talking through components of customer accounts Candidate Profile High school diploma or equivalent 3-6 months of Customer Service and Sales Associate experience Courteous with strong customer service orientation Strong communication and negotiation skills required Ability to effectively communicate, both written and verbally Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Basic PC Knowledge and Navigation skills Ability to be successful in a repetitive and fast paced work environment Ability to work as a team member, as well as independently Dependable with proficient attention to detail Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Ability to work in a repetitive and fast paced work environment Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Company Description:

Convergys is a $3 billion dollar company with offices world-wide. We are a resourceful, industry leading organization, where ingenuity and caring employees help transform customers into our clients' fans.

We are the \"Provider of Choice\" to some of the world's leading technology, computing, retail, telecommunications, entertainment/media, and financial services companies.This translates into exciting perks and opportunities for you!

Convergys Associates enjoy full-time hours, very competitive rates of pay, an ERP program, BONUS earnings - and an awesome working environment! Convergys is an EEO/AA/M/F/Vet/Disability Employer.
Estimated annual salary
$33,559
average
Minimum
$23,970
Maximum
$57,603

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Pizza Hut

Type

Subsidiary or Business Segment

Size

10000+ employees

Revenue

$5B to $10B

Location

1926 Richardson RoadArnold, MO, 63010and others

Industry

Chain Pizzerias

Founded

1958

CEO

Artie Starrs

Job Filters

Delivery DriverPizza HutRICHMOND, VA
Description Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut®. That's right, we'll pay you to cruise around in your mobile office - your car - listening to your own tunes and delivering great pizza - and...Read more
Senior Shift ManagerPizza HutTOLEDO, IA
Description Senior Shift ManagerRead more
Shift LeaderPizza HutHOMEWOOD, AL
Description Working at Pizza Hut® is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. If you're ready to take the next step in your career in restaurant management, our Shift Manager...Read more
Restaurant General ManagerPizza HutSPRINGFIELD, MO
Description To eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication. If you're an experienced restaurant or retail manager...Read more
Pizza Delivery DriverPizza HutTrenton, New Jersey
Job Purpose: Delivers merchandise to customers by planning and scheduling deliveries; loading vehicles; supervising staff. Duties: * Accomplishes shipping human resource objectives by selecting, orienting, training, assigning, scheduling, coaching...Read more

Closed Job Filters

ASST GENERAL MANGERPizza HutFrankfort, KY
Description: To eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Assistant General Managers to make them feel like family with smiles, teamwork and dedication.IfRead more
DriverPizza HutRadford, VA
6103 FULK DRIVE, UNIT D FAIRLAWN, VA 24141 Driver Description: Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut®. That's right, we'll pay you toRead more
Restaurant General ManagerPizza HutCamby, IN
To eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication.If you're anRead more
Assistant ManagerPizza HutSchofield, WI
Description: Come Join the Pizza Hut Team Today! Wisconsin Hospitality Group, LLC is looking for quality, hard-working Assistant Managers that have an established career in leadership in theRead more
Delivery DriverPizza HutScranton, PA
331 S Blakely St Dunmore, PA 18512 Delivery Driver Description: Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut®. That's right, we'll pay you toRead more
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