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Customer Service Representative job

LincareBeltsville, MD
Lincare jobs

Company

Salary

Skills

Benefits

Company Description

Lincare is a healthcare company headquartered in Florida, United States. The company was acquired by The Linde Group in 2012 and generates an estimated $2 billion in revenue. The company specializes in the provision of healthcare gases, oxygen, and respiratory treatment and therapy services to patients with respiratory illnesses. The company strives to build working relationships with clients and provides clients and patients opportunities to receive information and have consultations from the comfort of their homes, through self-service and virtual meeting options, as well. The company has over 10,000 employees and employs individuals without discrimination of any sort. Jobs are available at the company for sales representatives, respiratory therapists, area managers, drivers, respiratory nurses, medical billing collectors, technicians, medical equipment setup, sales support, website assistants, and customer service representatives, among others. Employees at the company enjoy saving plans, life and disability insurance, paid vacations and holidays, tuition reimbursement, and training.

Job Description

Are you motivated by being part of a team and working with others?

Are you looking for a position with room to grow and develop?

Lincare is a dynamic, growing company with over 1,000 locations in 48 states. Lincare employs over 10,000 people who share our corporate vision for quality care and service. Lincare offers competitive compensation and benefits and employment opportunities exist throughout the organization.

Responsibilities include:

  • Demonstrate effective communication skills
  • Provide prompt, reliable and accurate information to customers
  • Educate customers about our products and services

The ideal candidate is a highly motivated self-starter and will provide excellent customer service skills to our customers.

Requirements:

  • Handles a high volume of work in a fast paced environment
  • Excellent written and verbal communication skills and strong attention to detail
  • Ability to multi-task
  • At least one year of customer service experience
  • High school graduate (diploma) or equivalent
  • Must be 18 years of age or older

Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

Estimated annual salary
$35,039
average
Minimum
$25,028
Maximum
$60,144

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Vision Insurance

Lincare

Type

Company - Public

Size

Small

Revenue

$1B to 2B

Location

Multiple locations

Industry

Professional / Commercial Equipment & Supplies Wholesalers

Founded

1990

CEO

Kristen Hoefer

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