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Customer Service Representative job

Pizza HutBrandon, SD
Pizza Hut jobs

Company

Salary

Skills

Benefits

Company Description

For 50 years, Pizza Hut has been giving you the pizza you love – and we love doing it! Pizza Hut began with two brothers borrowing $600 from their mom to start a pizzeria. What started out small has now become the biggest pizza company in the world. And every step of the way, we’ve remained committed to making the best food and providing the highest level of service.

Job Description

Job Description:

Our Mission & Values Qualfon's mission is to help as many people as possible pursue their total vocation--as individuals and as members of society--by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients What we offer: * All team members can further their education and earn a college degree or high school diploma through Qualfon University scholarship program * We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values * Team members have FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program * Medical, dental benefits, vision and life & accident insurance for full time employees * Competitive wages * Opportunities to earn additional income through incentives * Planned Time Off pay * Qualfon is dedicated to ensuring all team members have Fun@Work! What you will be doing: * Answering inbound phone calls regarding a customer's account * Making outbound calls to follow up on customers when necessary * Maintaining composure in escalated situations * Building customer relationships, earning their loyalty and trust. * Operating accurately & efficiently in a fast paced environment * Handling multiple responsibilities at one time * Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service * Smiling as you speak with our customers, our customers can hear the smile What skills you will need: * 1 year of call center or customer service experience * Maintain regular and reliable attendance, including the daily schedule as assigned * Flexible with the working schedule; may be expected to work weekends, holidays and events * Computer proficiency with applications * Confidence in your self -motivation techniques * Eighteen (18) years of age or older on or before hire date * Minimum education of a High School diploma or GED * Professional appearance and conduct Company Description Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. We offer a full suite of customer lifecycle services including sales, customer care, technical support, and retention programs, and we are experienced at operating large client programs across multiple geographies. Qualfon also supports a variety of communication channels including voice, chat, email, IVR, social media, and blogs. Qualfon's employee retention is often two times the industry average, which provides our clients more value with better quality at a lower price. The secret to our highly tenured and engaged workforce is simple: It's about people. We focus on what matters to our people, and that is their work life, plus their family, friends, community, spirituality, and health. We invest in the well-being of our people and, in return, they take better care of customers, clients, and our communities. With our mission to Be the Best BPO and Make People's Lives Better, Qualfon is consistently a top-ranking provider for clients and has helped many companies win coveted customer service awards.
Estimated annual salary
$29,225
average
Minimum
$20,875
Maximum
$50,165

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Dental InsuranceOccupational Accident Insurance
Health Insurance
Life Insurance

Pizza Hut

Type

Subsidiary or Business Segment

Size

10000+ employees

Revenue

$5B to $10B

Location

Plano, TX

Industry

Chain Pizzerias

Founded

1958

CEO

Artie Starrs

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