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Customer Service Representative job

BroanCincinnati, OH
Broan jobs

Company

Salary

Skills

Company Description

Broan-NuTone company is a residential indoor air quality. The Company was started in 1932 headquartered in Hartford Wisconsin United States. It is a manufacturing industry leads in residential ventilation products customized climate and indoor quality service and solutions Range Hoods Bath Exhaust Ventilation Fans Central Vacuum Systems Doorbells and Balanced Ventilation/Fresh Air Systems. Broan manufacturing, marketing, and sales locations are situated with more than 2,500 employees engaging in the industry. The Locations are California, Ohio, Canada, Chile, China, and Mexico.Energy Star U.S Building council's leadership in Energy and Environmental Design for Homes and the National Association of Home Builder's Model Green Home Building are the wide selection of products is offered by Broan that help meets the requirements of all three major green building programs. Broan provides a fast-paced innovative work environment with outstanding benefits Equal Opportunity Employer in this world-class organization.

Job Description

Shift Hours: 10:30 - 7:00 pm Eastern Monday-Friday

Job Responsibilities:

  • Field incoming customer requests via phone, email, mail or social media
  • Make product suggestions to meet the customer’s specific needs
  • Obtain necessary information from customers to adequately follow up
  • Document important customer information for future reference
  • Process inquiries regarding order placement, order changes, cancellations, adjustments, and credits
  • Foster and maintain relationships with customers to continuously improve our retention rate
  • Maintain updated knowledge of all company products to provide adequate education to customers
  • Attend all required internal meetings as assigned
  • Perform tasks and duties as assigned by management.
  • Job Requirements:

  • High School Diploma or equivalent
  • 1 + years of customer service experience in an office setting
  • Excellent written and verbal communication skills
  • Basic computer skills and excellent phone disposition
  • Experience with CRM systems preferred
  • Willingness to work independently or as part of a team
  • Estimated annual salary
    $31,216
    average
    Minimum
    $22,297
    Maximum
    $53,581

    TASKS

    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    • Check to ensure that appropriate changes were made to resolve customers' problems.
    • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • SpeakingTalking to others to convey information effectively.
    • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

    KNOWLEDGE

    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Broan

    Type

    Company - Private

    Size

    Large

    Location

    Multiple locations

    Founded

    1932

    Job Filters

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    Broan leads the residential ventilation industry with forward-thinking products including range hoods, ventilation & bathroom fans, heater-fan-light combinations, fresh air systems, ERV/HRV systems, and accessories for all lines, along with award winning...Read more
    Broan leads the residential ventilation industry with forward-thinking products including range hoods, ventilation & bathroom fans, heater-fan-light combinations, fresh air systems, ERV/HRV systems, and accessories for all lines, along with award winning...Read more
    Broan-NuTone leads the residential ventilation industry with innovative products such as auto sensing range hoods, germ killing ventilation fans, and fresh air systems, all supported by our award-winning customer excellence team. Broan-NuTone provides...Read more
    Broan-NuTone leads the residential ventilation industry with innovative products such as auto sensing range hoods, germ killing ventilation fans, and fresh air systems, all supported by our award-winning customer excellence team. Broan-NuTone provides...Read more
    Broan-NuTone leads the residential ventilation industry with innovative products such as auto sensing range hoods, germ killing ventilation fans, and fresh air systems, all supported by our award-winning customer excellence team. Broan-NuTone provides...Read more

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    Director, Strategic SourcingBroanHartford County, CT
    Broan leads the residential ventilation industry with forward-thinking products including range hoods, ventilation & bathroom fans, heater-fan-light combinations, fresh air systems, ERV/HRV systems,Read more
    Director, Engineering NPDBroanHartford, CT
    Broan leads the residential ventilation industry with forward-thinking products including range hoods, ventilation & bathroom fans, heater-fan-light combinations, fresh air systems, ERV/HRV systems,Read more
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    Broan leads the industry with forward-thinking residential ventilation products, unsurpassed built-in convenience products, and superior customer service. Job Summary The Engineering Co-Op role willRead more
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