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Customer Service Representative job

Medicare HeroDallas, TX
Medicare Hero jobs





Job Description

Job Description

Job Description

You will be helping our clients with their current insurance policies and providing back office support to our sales staff.

  • Answer all incoming calls
  • Make outbound calls to clients that have missed payments or have cancelled coverage
  • Handle customer complaints and offer solutions
  • Stay up to date on insurance products and their coverage/benefits
  • Run quotes for new clients
  • Call insurance companies to see if a client will qualify medically for coverage
  • Various other administrative tasks


  • You need to enjoy helping people understand their coverage and solve their problems.
  • High School Diploma or equivalent required
  • Minimum of two (2) years experience in Call Center/Customer Service environment in the healthcare/ insurance field
  • Working knowledge of medical conditions/ terminology and health related insurance products.
  • Proficient in Microsoft Office, specifically: Word, Excel, and Outlook.
  • Willingness to obtain a life/health insurance license. We will pay for this.

What to expect:
If you've been working in a call center environment, this job will be a breath of fresh air. We don't micro manage people, and we give our employees plenty of freedom. Just prove to us that you get the job done and we'll reward you with trust.

Job Location :

14140 Midway Road Suite 150

Dallas, Texas, United States

Position Type:

  • Full-Time/Regular


  • M-F 9-6


We pay 100% for:

  • Health Insurance
  • Life Insurance
  • Long and Short Term Disability
  • Paid Vacation and Sick Time

How to apply:

  • Submit a resume with two references
  • Include a cover letter that explains why you want to work in customer service and where you want to be professionally 5 years.
Company Description Medicare Hero is a family run insurance agency established in 1985. We specialize in Medicare and Long Term Care insurance. We have over 60,000 current clients and are adding new clients every day in the Dallas area. The business is run by the founder's sons, Chet and Mitchell Kuhn. We have a unique combination of youthful innovation and old school stability and values. Our employees stay with us for decades, we promote from within, and we go home each day feeling good about helping our clients.
Estimated annual salary


  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Health InsuranceDisability Insurance
Life InsuranceSick Days
Vacation & Paid Time Off

Medicare Hero


Company - Private




$1M to $5M


14140 Midway Rd. #150Dallas, TX, 75244





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