You will be helping our clients with their current insurance policies and providing back office support to our sales staff.
- Answer all incoming calls
- Make outbound calls to clients that have missed payments or have cancelled coverage
- Handle customer complaints and offer solutions
- Stay up to date on insurance products and their coverage/benefits
- Run quotes for new clients
- Call insurance companies to see if a client will qualify medically for coverage
- Various other administrative tasks
- You need to enjoy helping people understand their coverage and solve their problems.
- High School Diploma or equivalent required
- Minimum of two (2) years experience in Call Center/Customer Service environment in the healthcare/ insurance field
- Working knowledge of medical conditions/ terminology and health related insurance products.
- Proficient in Microsoft Office, specifically: Word, Excel, and Outlook.
- Willingness to obtain a life/health insurance license. We will pay for this.
What to expect:
If you've been working in a call center environment, this job will be a breath of fresh air. We don't micro manage people, and we give our employees plenty of freedom. Just prove to us that you get the job done and we'll reward you with trust.
Job Location :
14140 Midway Road Suite 150
Dallas, Texas, United States
We pay 100% for:
- Health Insurance
- Life Insurance
- Long and Short Term Disability
- Paid Vacation and Sick Time
How to apply:
- Submit a resume with two references
- Include a cover letter that explains why you want to work in customer service and where you want to be professionally 5 years.
Company Description Medicare Hero is a family run insurance agency established in 1985. We specialize in Medicare and Long Term Care insurance. We have over 60,000 current clients and are adding new clients every day in the Dallas area. The business is run by the founder's sons, Chet and Mitchell Kuhn. We have a unique combination of youthful innovation and old school stability and values. Our employees stay with us for decades, we promote from within, and we go home each day feeling good about helping our clients.