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Customer Service Representative job

Omni OneDayton, OH
Omni One jobs




Job Description

Customer Service Representative
Dayton, OH area
$40,000 – $45,000
Job ID # 23651

This growing facility was recently purchased by an industry leader and is looking to take themselves to the next level. This is a very close-knit facility and team that now has the corporate support of a billion-dollar organization. To keep pace with growing demand and an expanded product offering, they are actively seeking to hire a Customer Service Representative.

Why apply?:

  • Growth opportunities
  • 10% bonus
  • Excellent benefits package
  • Close-knit plant culture with large corporate backing

Responsibilities of the Customer Service Representative include:

  • Work collaboratively with key customers and internal operations to ensure product availability, quality, pricing, and overall customer satisfaction
  • Assist in order entry and product tracking
  • On-board new clients and maintain existing client relationships
  • Follow customer claim from initial reporting to quality review
  • Coordinate client shipping notifications and supporting documents

Requirements of the Customer Service Representative include:

  • Previous experience as a Customer Service Representative or similar position in a manufacturing setting
  • Sales and marketing experience preferred
  • Strong communication and interpersonal skills
  • Experience with Microsoft Excel

Key Skills:

  • Manufacturing
  • Microsoft Excel
  • Customer Support

Please apply or send us a copy of your resume to [Click Here to Email Your Resumé]. All of your information will be kept confidential. Please feel free to call us at 614-760-5799.

Applications that fit the listed requirements will be contacted within 2-3 business days to schedule an initial phone interview with the Omni One team.

Estimated annual salary


  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Omni One


Company - Public




Multiple locations


Human Resources




Derek Dewan

Job Filters

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