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Customer Service Representative job

Omni OneDayton, OH
Omni One jobs

Company

Salary

Skills

Job Description

Customer Service Representative
Dayton, OH area
$40,000 – $45,000
Job ID # 23651

This growing facility was recently purchased by an industry leader and is looking to take themselves to the next level. This is a very close-knit facility and team that now has the corporate support of a billion-dollar organization. To keep pace with growing demand and an expanded product offering, they are actively seeking to hire a Customer Service Representative.

Why apply?:

  • Growth opportunities
  • 10% bonus
  • Excellent benefits package
  • Close-knit plant culture with large corporate backing

Responsibilities of the Customer Service Representative include:

  • Work collaboratively with key customers and internal operations to ensure product availability, quality, pricing, and overall customer satisfaction
  • Assist in order entry and product tracking
  • On-board new clients and maintain existing client relationships
  • Follow customer claim from initial reporting to quality review
  • Coordinate client shipping notifications and supporting documents

Requirements of the Customer Service Representative include:

  • Previous experience as a Customer Service Representative or similar position in a manufacturing setting
  • Sales and marketing experience preferred
  • Strong communication and interpersonal skills
  • Experience with Microsoft Excel

Key Skills:

  • Manufacturing
  • Microsoft Excel
  • Customer Support

Please apply or send us a copy of your resume to [Click Here to Email Your Resumé]. All of your information will be kept confidential. Please feel free to call us at 614-760-5799.

Applications that fit the listed requirements will be contacted within 2-3 business days to schedule an initial phone interview with the Omni One team.

Estimated annual salary
$31,951
average
Minimum
$22,822
Maximum
$54,843

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Omni One

Type

Company - Public

Size

Small

Location

Multiple locations

Industry

Human Resources

Founded

1998

CEO

Derek Dewan

Job Filters

WelderOmni OneDelaware, OH
Welder Delaware, OH area $18 – $22 per hour Job ID # 24310 Our client is a machining and metal fabrication shop that has been in business for over 35 years. They are looking to add an experienced Welder to their team to help continue their recent growth...Read more
Electrical EngineerOmni OneMonroeville, PA
Electrical Engineer Monroeville, PA $90,000 – $105,000 Job ID # 24286 This global supplier has its R&D headquarters located in the Pittsburgh region. Business demand, growth and technological developments have created the need to hire on a talented...Read more
Civil EngineerOmni OneZanesville, OH
Civil Engineer Zanesville, OH area $80,000 – $95,000 Job ID # 24293 Our client is a top engineering firm that is technically strong and has been consistently growing for almost 40 years. They have multiple projects going for a broad customer base and need...Read more
Project Manager (Civil Engineer)Omni OneCincinnati, OH
Project Manager (Civil Engineer) Cincinnati, OH $70,000 – $90,000 Job ID # 24288 Our client got their start in the mid-1920s and have enjoyed great success from the very beginning. They are an Engineering & Consulting firm that specializes in multi-million...Read more
Packaging Process Engineer York, PA $65,000 – $95,000 Job ID # 24331 Growth is happening in all facets of this company. They are expanding locations, personnel and capital. In addition to having a hand in this business development, you will enjoy several...Read more

Closed Job Filters

Machining Laboratory TechnicianOmni OneCincinnati, OH
Machining Laboratory Technician Cincinnati, OH $22 – $25 per hour + 1 ½ overtime Job ID # 23467 Our manufacturing client is rapidly expanding due to the tremendous success they have experienced overRead more
Production SupervisorOmni OneWest Indianapolis, IN
3rd Shift Production Supervisor Indianapolis, IN$22 – $23 per hour Job ID 23527 Our client is a tier-2 specialty metal facility that is looking to hire a 3rd Shift Production Supervisor. They are aRead more
Software Engineer/DeveloperOmni OneDefiance, OH
Software Engineer/Developer Defiance, OH area $65,000 $75,000 Job ID # 23147 This American company has customers all over the globe. They are a manufacturer known for their quality and dependability.Read more
Sr. ProgrammerOmni OneDearborn, MI
Sr. Programmer (JD Edwards and AS400) Detroit, MI $100,000 - $115,000 Job ID 23583 Our client is a global manufacturing organization that is a recognized award-winning supplier within their industry.Read more
Industrial EngineerOmni OneCleveland, OH
Industrial Engineer Cleveland, OH area $65,000 – $80,000 Job ID # 23661 This company has been leading the way for over 60 years! They are a top manufacturer that is known for their qualityRead more
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