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Customer Service Representative job

Pizza HutHumboldt, TN
Pizza Hut jobs

Company

Salary

Skills

Company Description

For 50 years, Pizza Hut has been giving you the pizza you love – and we love doing it! Pizza Hut began with two brothers borrowing $600 from their mom to start a pizzeria. What started out small has now become the biggest pizza company in the world. And every step of the way, we’ve remained committed to making the best food and providing the highest level of service.

Job Description

Job Description:

POSITION PURPOSE The homedepot.com Online Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the homedepot.com e-commerce platform. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions. Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience. A high expectation of customers include representatives speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customer s likelihood to shop again. MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system. 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences. 20%- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled. 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier. 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc. 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases. NATURE AND SCOPE Position reports to Supervisor Contact Center No direct responsibility for supervising others. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time. MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. Years of Relevant Work Experience: 2 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Preferred Qualifications: College Degree preferred 3 or more years of customer service or retail sales experience is preferred. Knowledge, Skills, Abilities and Competencies: -Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer. -Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made. -Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. -Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations. -Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company. -Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products and services sold at The Home Depot. -Comfortable with making decisions independently.
Estimated annual salary
$30,118
average
Minimum
$21,512
Maximum
$51,696

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Pizza Hut

Type

Subsidiary or Business Segment

Size

10000+ employees

Revenue

$5B to $10B

Location

3021 Eastend DriveHumboldt, TN, 38343and others

Industry

Chain Pizzerias

Founded

1958

CEO

Artie Starrs

Job Filters

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Description Senior Shift ManagerRead more
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Description To eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication. If you're an experienced restaurant or retail manager...Read more
Shift LeaderPizza HutCALLAHAN, FL
Description Working at Pizza Hut® is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. If you're ready to take the next step in your career in restaurant management, our Shift Manager...Read more
Delivery DriverPizza HutGloucester, VA
Description Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut®. That's right, we'll pay you to cruise around in your mobile office your car listening to your own tunes and delivering great pizza and pasta...Read more
Pizza Delivery DriverPizza HutTrenton, New Jersey
Job Purpose: Delivers merchandise to customers by planning and scheduling deliveries; loading vehicles; supervising staff. Duties: * Accomplishes shipping human resource objectives by selecting, orienting, training, assigning, scheduling, coaching...Read more

Closed Job Filters

Team MemberPizza HutSaint Charles, MO
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smilingRead more
ASST GENERAL MANGERPizza HutFrankfort, KY
Description: To eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Assistant General Managers to make them feel like family with smiles, teamwork and dedication.IfRead more
DriverPizza HutRadford, VA
6103 FULK DRIVE, UNIT D FAIRLAWN, VA 24141 Driver Description: Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut®. That's right, we'll pay you toRead more
Restaurant General ManagerPizza HutCamby, IN
To eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication.If you're anRead more
Assistant ManagerPizza HutSchofield, WI
Description: Come Join the Pizza Hut Team Today! Wisconsin Hospitality Group, LLC is looking for quality, hard-working Assistant Managers that have an established career in leadership in theRead more
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