Customer Service Representative

As Customer Service Representatives, we interact with customers on behalf of an organization. Our tasks include providing information about products and services, taking orders, responding to customer complaints, and resolving problems. We handle customer accounts. Many of us work in call centers, and others interact with customers face-to-face or by email, live chat, or other methods. We work in almost every industry, and our job can vary depending on where we work. Some of us help to generate sales leads, while others do not sell products or services.

Core tasks:

• interact with customers, respond to customers’ needs and concerns
• provide information about products and services
• take orders, oversee billing or payments
• handle customer accounts
• handle returns or complaints