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Customer Service Representative job

Pratt IndustriesKansas City, MO
Pratt Industries jobs

Company

Salary

Skills

Benefits

Job Description

Job Description

REPORTS TO:                     Customer Service Manager

SUMMARY

Take and process customer orders and address all customer inquiries and complaints. 

DUTIES AND RESPONSIBILITIES

Take customer orders either directly from customers or sales representatives.

Place orders on a timely basis for purchases of materials and supplies to be used in production.

Process billing.

Handle customer complaints and questions and follow-up with appropriate internal personnel as required.

Maintain customer files.

Process new items. 

Process purchase orders.

Coordinate accounting credits.

Record and distribute customer order changes.

Fax confirmations to customers

Assist sales personnel as appropriate and assist in generating supplemental sales.

Track warehouse items to insure availability and that agreed upon minimum/maximum levels are followed.  Analyze monthly usages and re-stocking per customer

Complies with company policies and procedures.

Additional duties as assigned by management.

EDUCATION and/or EXPERIENCE

High school diploma or GED

Candidates are PREFERRED who offer the following:

Experience working in a manufacturing environment

Computer data-entry experience

Experience in the corrugated box industry

LANGUAGE SKILLS

Excellent communication skills.  Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals.  Ability to write routine reports and correspondence.   

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, divide in all units of measure.  Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.   

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form.  Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists. 

TECHNICAL SKILLS

Application knowledge and skill for computer data entry

Application knowledge of products and production processes

Quality standards – both ISO and QS

PHYSICAL DEMANDS

Employee is regularly required to walk and talk and hear, stand, and sit.  Vision requirements include:  close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles.  The noise level in the work environment is usually loud.

PERFORMANCE MEASUREMENTS

The performance of the Customer Service Representative will be measured as follows:

Operating standards - The employee will need to meet or exceed the Operating Standards set in the area of sales and customer service.  Such standards will be set annually and communicated to the representative.

Personal growth - Each year there will be professional goals developed and agreed to by the representative and supervisor.

Employee relations – The employee will be evaluated regarding behaviors associated with appropriate human interaction, respect and communication.

Creativity - This will be evaluated by how active the employee is in participating in advancing the business through new and innovative ideas.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans

Company Description
Pratt Industries is America's 5th largest paper and packaging company with more than 6,000 highly skilled green collar employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states. The company operates four of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by harvesting the urban forest.

Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, and paid holidays.

Pratt Industries is an Equal Opportunity/Affirmative Action Employer - M/F/V/D
Estimated annual salary
$33,343
average
Minimum
$23,816
Maximum
$57,233

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Paid HolidaysHealth InsuranceDisability Insurance
Dental InsuranceLife Insurance
Vacation & Paid Time Off401K Plan

Pratt Industries

Type

Company - Private

Size

Large

Revenue

$2B to $5B

Location

11365 Red Arrow HighwayBridgman, MI, 49106

Industry

Truck Trailer Chassis

Founded

1987

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