Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Customer Service Representative job

Family VideoLa Porte, IN
Family Video jobs

Company

Salary

Skills

Benefits

Company Description

Family Video is a family-owned video rental chain. Its locations are at the heaviest concentration in the Midwest. The company has formed a partnership with Marco's Pizza providing space for the franchise in many of its stores. The company is using this partnership as a way to deliver video rentals with pizza orders. Family Video also leases space to other retailers such as hair salons and fitness centers, and it continues to buy, build and open new locations every month. It currently operates a network of over 500 Family Video locations, 100+ Marco’s Pizza locations, 68 Highland Pure Water & Ice kiosks, several StayFit24 fitness centers as well as hundreds of retail centers with its Legacy Commercial Property division. Family Video is looking to hire energetic, fun people who share its dedication to customer service and are comfortable with a high level of responsibility. Team Members enjoy flexible work schedules, advancement opportunities, employee discounts, a comprehensive benefits package and more perks.

Job Description

Are you a friendly, outgoing, team player who genuinely enjoys providing excellent customer service? Then we want you to join our team as an Customer Service Representative Today! We have a competitive compensation plan, with opportunity for advancement, and a great career path!

Our Customer Service Representative provides exceptional customer service to all customers, handle day-to-day store operations and meet sales goals for movies, games and concessions designed by Store Management.

We look for smart, talented, energetic individuals who we train and give the freedom to make decisions to ensure our customers satisfaction, and improve our business!

Customer Service Representative Job Description:

  • Ensuring customers happiness and overall experience
  • Handling store operational tasks as delegated by Store Management
  • Utilize product knowledge to make suggestions to customers
  • Promote a welcoming store atmosphere
  • Provide quality care for each customer

Requirements:

  • Computer Literate
  • Strong written and verbal communication skills
  • Comfortable working in fast-paced environments
  • Retail or customer service experience is a plus

Benefits and Opportunities:

Highland Ventures Team Members enjoy flexible work schedules, paid training, hourly compensation, and advancement opportunities. Benefits package includes a 401(k) retirement plan, medical, dental, life insurance, flex spend account, and paid vacation (eligibility requirements).


Associated topics: answer, call center associate, call center representative, clerk, customer care, customer service, customer service associate, customer service specialist, rep, service
Estimated annual salary
$29,323
average
Minimum
$20,945
Maximum
$50,333

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Health InsuranceRetirement PlanVacation & Paid Time Off
Reduced or Flexible HoursLife Insurance
Dental Insurance401K Plan

Family Video

Type

Company - Private

Size

5001-10000

Revenue

$100M to $500M

Location

Glenview, IL

Industry

Retail

Founded

1978

CEO

Keith Hoogland

Similar jobs in the area
Req ID: 33142 Experience Level: Entry-Level Other Location(s): N/A Come grow with us At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it's more than that. It's smart and highly driven...Read more
Ref ID: 01430-0011424597 Classification: Customer Service Representative Compensation: $17.00 to $18.00 hourly OfficeTeam is currently seeking an Account Managers for a growing client in Plainfield, IN. This position is temporary to hire and will start mid...Read more
Req ID: 33142 Experience Level: Entry-Level Other Location(s): N/A Come grow with us At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it's more than that. It's smart and highly driven...Read more
Responsible for initiating, enhancing and maintaining customer relationships by providing Exceptional Service and Sensible Advice. CSRs generally have more than 2 years of experience as a Bank Teller and have demonstrated a high degree of initiative and...Read more
flexjobs
Remote Product Tester - Earn $25-$45/hrAmerican Consumer PanelsLa Porte, IN
In-Home Usage Tester (Product Tester from home) Part-time Presently we're recruiting Product Testers (from home) in several US cities to expand our private network of In-Home Usage Testers (IHUT) to fulfill upcoming contracts with national and...Read more
less thanh2>Job Overviewless than/h2>less thanp>less than/p>less thanp>Responsible for initiating, enhancing and maintaining customer relationships by providing Exceptional Service and Sensible Advice. CSRs generally have more than 2 years of experience as...Read more
flexjobs
Delivery Driver PartnerGoPuffPlainfield, IN
Ready to make a move and try something new? Start making deliveries with goPuff. goPuff, the largest and fastest convenience delivery app out there, is looking for delivery partners to deliver through goDrive, an app that connects Delivery Driver Partners...Read more
Description OfficeTeam is currently seeking an Account Managers for a growing client in Plainfield, IN. This position is temporary to hire and will start mid-April. Responsibilities: Customer & Territory Manager Support: o Answer incoming calls and emails...Read more
Req ID: 33142 Experience Level: Entry-Level Other Location(s): N/A Come grow with us At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it's more than that. It's smart and highly driven...Read more
Pizza Hut is Open for Carryout and Delivery, and Were Hiring Were hiring for over 30,000 open positionsthis includes drivers as well as other positions, including cooks, shift leaders, and restaurant managers. Most importantly, these are permanent jobs...Read more
CSRPizza HutGeorgetown, IN
Pizza Hut is Open for Carryout and Delivery, and Were Hiring Were hiring for over 30,000 open positionsthis includes drivers as well as other positions, including cooks, shift leaders, and restaurant managers. Most importantly, these are permanent jobs...Read more
PAID TRAINING PROVIDED - JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There are MANY different positions available...Read more
Show more jobs
500+ more jobs

Similar jobs

POSITION DESCRIPTION At OPTUM, the mission is clear: Help people live heathier lives and help make the health system work better for everyone LHI is one of 4 businesses under OPTUMSERVE. OPTUMSERVE provides health care services and proven expertise to help...Read more
Customer ServiceWalgreensMICHIGAN CITY, IN
**Job Description:**+ Models and delivers a distinctive and delightful customer experience.+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.**Customer Experience**+ Engages...Read more
Tractor Supply Company (TSCO), the largest retail chain of rural lifestyle products in the United States, is dedicated to enhancing our strong company culture built on our team members’ commitment to our Mission and Values. With over 1,700 stores in 4...Read more
Work Site Address: 721 Zieglar Rd, LaPorte, Indiana 46350 Available Shift(s): Hours Per Week: Approximately 30 Schedule: Alternating shifts Monday- Saturday 7am-6pm. Company Overview: Prometric is a trusted test development and delivery provider to more...Read more
Papa John's - - 1811 SOUTH IRONWOOD DRIVE [Food Service / Team Member / Crew Member / Fast Food] Papa John's Customer Service Reps must have outgoing personalities, be energetic, efficient, and most importantly willing to work in a fun fast-paced...Read more
Domino's - - 1895 Crisman Rd, Ste C [Restaurant Associate / Team Member / Crew] As a Customer Service Rep at Domino's, you'll: Greet customers and provide them with a positive, engaging experience; Take customer orders working with our technology and Point...Read more
Aflac is currently seeking motivated and excited individuals that stand out above the rest to continue to grow our award-winning sales team. We are a rapidly growing regional branch and need to fill positions immediately in our Indianapolis office to meet...Read more
100791 3606 Gagnon, South Bend, Indiana 46628 TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. In the US, We are an Equal Opportunity/Affirmative Action Employer EOE of Minorities/Females...Read more
Req ID: 33142 Experience Level: Entry-Level Other Location(s): N/A Come grow with us At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it's more than that. It's smart and highly driven...Read more
Customer ServiceSykesSouth Bend, IN
Spanish/English Bilingual Customer Service - Work from Home Anywhere in the StateWe are seeking hard-working and self-motivated Spanish/English Bilinguals Customer Service Representatives to join our growing team of Work From Home call center professionals...Read more