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Customer Service Representative job

PRA Health SciencesLees Summit, MO
PRA Health Sciences jobs

Company

Salary

Skills

Company Description

The story of PRA Health Sciences would naturally talk about how we’ve become one of the world’s largest CROs. It would talk about our innovation and growth and would speak to our operational efficiencies and transparency. It would highlight our expertise and customization. And it would touch on the incredible differences we’ve made, over our more than 30 years, in helping to bring to market everything from niche treatments and therapies to blockbuster drugs. More than anything else, our story would be about people. Not only our over 15,000 employees operating in more than 85 countries, though they’d certainly be a big part of it, but also the people that inspire them. The heroes of any PRA Health Sciences story are the clients we serve and the people whose lives we help improve, all over the world. And our story has only just begun.

Job Description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer Service Representative Responsibilities:Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.Customer Service Representative Requirements:High school diploma, general education degree or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.
Estimated annual salary
$33,343
average
Minimum
$23,816
Maximum
$57,233

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

PRA Health Sciences

Type

Company - Public

Size

10000+

Revenue

$100M to $500M

Location

Raleigh, NC,

Industry

Pharmaceutical/Bio-tech

Founded

1976

CEO

Colin Shannon

Job Filters

Director of Biostatistics (Remote in US)PRA Health SciencesAtlanta, GA
Overview As a global top five CRO, we have worked on 100+ marketed drugs across several therapeutic areas and conducted the pivotal or supportive trials that led to FDA and/or international regulatory approval of 45+ such drugs. At PRA Health Sciences...Read more
Global Trial Lead - Oncology, Work from homePRA Health SciencesBlue Bell, PA
Working fully outsourced at our global pharmaceutical client, Global Trial Lead (GTL) is accountable and provides operational expertise for the successful cross-functional delivery of assigned global oncology clinical trial(s), within agreed timelines and...Read more
Clinical Research AssociatePRA Health SciencesBuffalo Creek, CO
Do you want to watch clinical development change, or do you want to be the one to shape it? Because we’re hoping you’re here for the latter. Who are you? You are a forward thinker. You are an innovator that refuses to settle. You want to push the...Read more
Pharmacokineticist- Lenexa or RemotePRA Health SciencesShawnee Mission, KS
Do you want to watch clinical development change, or do you want to be the one to shape it? Because we’re hoping you’re here for the latter. Who are we? We Are PRA. We are 16,000+ employees strong, operating in more than 80 countries. We are committed to...Read more
Calling ALL Experienced Clinical Research Associates Therapeutic Indication - Oncology - Phase I Location - CA / AZ / UT / NV / CO What’s in it for you in the long term? Ask our CRAs, they will tell you the following… And it’s all true. We promote from...Read more

Closed Job Filters

Operation Program Specialist 1PRA Health SciencesBlue Bell, PA
Overview Operations Program Specialist Tracking and Metrics Assist in the creation of and maintenance of project management, program management and or functional operational management templates,Read more
Overview We believe that our people are the future of the industry. We provide a culture in which our employees can enjoy personal satisfaction, professional achievement and have the ability toRead more
Clinical Data Manager - Remote/TelecommutePRA Health SciencesUnion County, NJ
Clinical Data Manager Who we are: Over 470 PRA Biometrics resources currently in FTE Programs across 12 global clients 88% global team retention in 2018 (well above industry standard) ResourcesRead more
EDS Clinical Team ManagerPRA Health SciencesRaleigh, NC
Responsibilities The Clinical Team Manager (CTM) is accountable for achieving successful delivery of clinical activities at the project level by meeting internal and external contractually agreedRead more
Account Services Manager - Customer SuccessPRA Health SciencesBoston, MA
Overview At Symphony Health Solutions we pride ourselves on being Collaborative and customer centric. We do this by focusing on five key values: Love the Customer by consistently exceedingRead more
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