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Customer Service Representative job

Pizza HutLynchburg, VA
Pizza Hut jobs

Company

Salary

Skills

Benefits

Company Description

For 50 years, Pizza Hut has been giving you the pizza you love – and we love doing it! Pizza Hut began with two brothers borrowing $600 from their mom to start a pizzeria. What started out small has now become the biggest pizza company in the world. And every step of the way, we’ve remained committed to making the best food and providing the highest level of service.

Job Description

Job Description
Bank Happy. Work Happy. Right Here. Bank of the San Juans a Division of Glacier Bancorp is looking for a Full-Time Customer Service Representative (Teller) in Pueblo, Colorado.

Summary:
Customer Service Representatives (Tellers) are the face of our company and represent Bank of the San Juans in the community while adhering to our Core Values: Honesty and Integrity, Service to the Customer, Teamwork, Respect for the Individual, and Giving to the Communities We serve. The role of the Customer Service Representative is to greet customers with a smile, assess and fill their needs in a professional manner. Process all customer deposits, withdrawals, loan payments, and sell cashier checks and follow established procedures. The Customer Service Representative demonstrates a high degree of accountability while delivering superb customer service and compiling with all banking laws and regulations.

Overall Responsibilities:
Greeting all customers immediately meeting our Service Excellence Pledge standards.
Actively participate in the High Performance Checking (HPC) program including Branch HPC displays, Big Days, and Tell a Friend program.
Cash Checks, process deposits, withdrawals, transfers and negotiable instruments.
Process night deposit
Accept payments for loans, lines of credit, safe deposit boxes.
Issue Cashier s Checks and Credit Card Advances.
Assist Customers in reconciling accounts, closing accounts, changing addresses.
Exhibit proficiency and accuracy in cash handling skills including counting, posting, balancing and buying and selling responsibility.
Provide Customer service on ACH and ATM inquiries and disputes, on-line banking inquiries and resets.
Provide Statement printouts and check copy requests.
Refers the customer to the appropriate department for further assistance.
Know the features and benefits for bank products and services.
Effectively sell and cross sell the services and accounts offered by the Bank. Be able to maintain a pleasant, helpful demeanor toward customers and personnel.
Answers incoming calls, directs calls, and takes messages.
Proper usage of Jack Henry System as well as other supporting systems.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Other misc. duties as assigned.
Skills & Abilities Required:
Must be flexible and adaptable to many different personalities when moving from branch to branch.
Interpersonal skills to meet and greet the public in a friendly, courteous manner responding to a variety of situations with professional discretion.
Well developed written and verbal communication skills to maintain professional, courteous, helpful service.
Follow through to make sure customer is handled properly and branch is aware of future needs.
Good basic math skills to ensure the maintenance of complete, accurate transactions and balancing records.
Skill to operate a calculator, computer keyboard, and/or a typewriter, as well as other basic office equipment.
Requires the ability to effectively sell and cross sell the services and accounts offered by the Bank.

Regulations:
As applicable, responsible for working knowledge and compliance with following regulations:
Bank Secrecy Act
Bank Protection Act
Economic Sanctions
Electronic Fund Transfer Act (Regulation E)

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to sit and stoop, kneel, crouch. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; and ability to adjust focus.

Compensation:
Salary is based depending upon relevant experience. Bank of the San Juans, a Division of Glacier Bancorp, offers an extensive benefits package that includes, but is not limited to, medical, dental, vision, health rewards program, Employee Assistance Program (EAP); life insurance; retirement plan including employer match and profit sharing; discounted banking products and services; paid vacation, paid holidays and sick leave.

More About Our Company:
Bank of the San Juans is a division of Glacier Bancorp, Inc. which is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $9 billion, operating in 13 divisions across 7 states. We operate in over 80 communities with more than 130 banking offices in Montana, Idaho, Colorado, Utah, Washington, Wyoming and Arizona.

Company Description
Our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth.

Our banks serve individuals, small to medium-sized businesses, community organizations and public entities. We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a larger banking organization.

Our organization offers an extensive benefits package that includes, but is not limited to, medical, dental, vision, health rewards program, Employee Assistance Program (EAP); life insurance; retirement plan (up to 3% employer match, 3% safe harbor contribution, and profit sharing); discounted banking products and services; paid vacation, paid holidays and sick leave.

Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $10 billion, operating in 15 divisions across 7 states. We operate in over 80 communities with more than 130 banking offices in Montana, Idaho, Colorado, Utah, Washington, Wyoming, and Arizona.

The Glacier Bancorp Family of Banks:
- Glacier Bank of Kalispell
- First Security Bank of Missoula
- First Security Bank of Bozeman
- Valley Bank of Helena
- Big Sky Western Bank of Bozeman
- Western Security Bank of Billings
- First Bank of Montana, Lewistown
- Mountain West Bank in Idaho, Utah and Washington
- 1st Bank in Wyoming and Utah
- Citizens Community Bank of Idaho
- Bank of the San Juans in Colorado
- First Bank of Wyoming
- First State Bank in Wyoming
- North Cascades Bank in Washington
- Foothills Bank in Arizona
- Collegiate Peaks Bank in Colorado

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
Associated topics: client service, coordinator, customer service, intern, internship, phone, platform support, service specialist, technical assistant, telephone
Estimated annual salary
$26,255
average
Minimum
$18,753
Maximum
$45,066

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Employee DiscountHealth ProgramsPaid HolidaysHealth Insurance
Dental InsuranceLife InsuranceVacation & Paid Time OffRetirement Plan
Employee Assistance ProgramVision InsuranceProfit SharingSick Days

Pizza Hut

Type

Subsidiary or Business Segment

Size

10000+ employees

Revenue

$5B to $10B

Location

Plano, TX

Industry

Chain Pizzerias

Founded

1958

CEO

Artie Starrs

Job Filters

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Closed Job Filters

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Description: Working at Pizza Hutxc2xae is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you canRead more
Description Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut®. That's right, we'll pay you to cruise around in your mobile office – your car –Read more
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