Family Video is a family-owned video rental chain. Its locations are at the heaviest concentration in the Midwest. The company has formed a partnership with Marco's Pizza providing space for the franchise in many of its stores. The company is using this partnership as a way to deliver video rentals with pizza orders. Family Video also leases space to other retailers such as hair salons and fitness centers, and it continues to buy, build and open new locations every month. It currently operates a network of over 500 Family Video locations, 100+ Marco’s Pizza locations, 68 Highland Pure Water & Ice kiosks, several StayFit24 fitness centers as well as hundreds of retail centers with its Legacy Commercial Property division. Family Video is looking to hire energetic, fun people who share its dedication to customer service and are comfortable with a high level of responsibility. Team Members enjoy flexible work schedules, advancement opportunities, employee discounts, a comprehensive benefits package and more perks.
Are you a friendly, outgoing, team player who genuinely enjoys providing excellent customer service? Then we want you to join our team as an Customer Service Representative Today! We have a competitive compensation plan, with opportunity for advancement, and a great career path!
Our Customer Service Representative provides exceptional customer service to all customers, handle day-to-day store operations and meet sales goals for movies, games and concessions designed by Store Management.
We look for smart, talented, energetic individuals who we train and give the freedom to make decisions to ensure our customers satisfaction, and improve our business!
Customer Service Representative Job Description:
- Ensuring customers happiness and overall experience
- Handling store operational tasks as delegated by Store Management
- Utilize product knowledge to make suggestions to customers
- Promote a welcoming store atmosphere
- Provide quality care for each customer
- Computer Literate
- Strong written and verbal communication skills
- Comfortable working in fast-paced environments
- Retail or customer service experience is a plus
Benefits and Opportunities:
Highland Ventures Team Members enjoy flexible work schedules, paid training, hourly compensation, and advancement opportunities. Benefits package includes a 401(k) retirement plan, medical, dental, life insurance, flex spend account, and paid vacation (eligibility requirements).
Associated topics: associate, client, coordinator, customer care, customer service associate, customer service representative, customer service specialist, representante de servicio al cliente, service specialist, system support