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Customer Service Representative job

WegmansNewark, NY
Wegmans jobs

Company

Salary

Skills

Company Description

Wegmans is a supermarket chain offering its products since 1916 and is based in Rochester, New York, United States. They aim to help their consumers live healthier lives. Wegmans offers employment opportunities in the following areas; retail, food services, customer service, business, healthcare, sales, media & communication, operations, arts, design, human resources, administration, and others. The employee benefits package includes; health savings account, dental insurance, life insurance, flexible spending account, military leave, adoption assistance, and much more.

Job Description

At Wegmans, our commitment to customers is simple: Every Day You Get our Best. Customers tell us they choose Wegmans for the helpful people in our stores, help with delicious meals, and the freshest ingredients possible. As a member of our Front-End Team, you can enjoy the work you do in one of the following roles: Cashier, Lot Attendant (Helping Hands), Maintenance, Accounting Office and Service Desk! If you love working with others in a fast-paced & dynamic environment, are passionate about food and trying new things, and would love to make a difference in a customer's shopping experience, Wegmans is the place for you!

What will I do?

  • Exhibit enthusiasm in the exceptional products we offer
  • Demonstrate your passion for food and share that knowledge with customers
  • Make a difference in a customer's day and the reason they return to our store
  • Become part of an energetic team where you can Do What You Love every day
Estimated annual salary
$33,010
average
Minimum
$23,578
Maximum
$56,661

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Wegmans

Size

Small

Revenue

$1M to $5M

Location

Multiple locations

Job Filters

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Team MemberWegmansWestwood, MA
EARN A BONUS UP TO $1,000! Hiring immediately! At Wegmans, our commitment to customers is simple: Every Day You Get Our Best. Customers tell us they choose Wegmans for the helpful people in our stores and the freshest ingredients possible. As a Perishable...Read more
Sub Shop WorkerWegmansFayetteville, NY
Our mission is to provide incredible service and help our customers live healthier, better lives through food. As a part of our sub shop team, you will create fresh sub sandwiches and other delicious products to serve customers through the day, while...Read more
CookWegmansNorthborough, MA
EARN A BONUS UP TO $1,000! Hiring immediately! Our Sushi department provides customers with a variety of delicious raw, cooked, and vegetable rolls. In this position, youll play a valuable role by assisting in the creation of the many great sushi products...Read more
Refrigeration TechnicianWegmansWestwood, MA
Earn a bonus up to $1,500! At Wegmans, our Maintenance Mechanic team ensures that our stores, facilities, and equipment are professionally maintained, helping to provide our customers with the freshest best tasting products, and our employees with a safe...Read more
Kitchen ManagerWegmansBurlington, MA
EARN A BONUS UP TO $1,500! Hiring immediately! As a culinary leader in our kitchen, you are a team player and positive role model that ensures the development and education of the cooks. You will assist with bottom line profitability and make sure we are...Read more

Closed Job Filters

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Sushi Customer ServiceWegmansHenrico, VA
Our Sushi department provides customers with a variety of delicious raw, cooked, and vegetable rolls. In this position, you'll play a valuable role by assisting in the creation of the many great sushiRead more
CashierWegmansAmherst, NY
Title: Late Night CashiernLocation: NY-Amherst-NIAGARA FALLS BOULEVARD,3135 Niagara Falls Blvd,Amherst,NY 14228nOther Locations:nnnWant a job youxe2x80x99ll LOVE?n nOur Wegmans cashiers make sureRead more
DishwasherWegmansJohnson City, NY
Description Providing Incredible, Knowledge Based Customer Service Provide incredible service to Prepared Foods departments by ensuring dishes, containers, utensils and other supplies are properlyRead more
Restaurant Foods Customer ServiceWegmansJOHNSON CITY, NY
Our mission is to provide incredible service and help our customers live healthier, better lives through food. As a part of our team, you'll work with others to educate our customers and ensure theRead more
Meat Customer ServiceWegmansManalapan, NJ
Our Meat department offers a variety of fresh, unique meat products to our customers. In this role, you'll provide incredible service by educating customers on the different cuts and selections weRead more
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