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Customer Service Representative job
WegmansNewark, NY
Description
Salary
Skills
Summary
Job trends
Job openings
Closed jobs
Company Description
Wegmans is a supermarket chain offering its products since 1916 and is based in Rochester, New York, United States. They aim to help their consumers live healthier lives. Wegmans offers employment opportunities in the following areas; retail, food services, customer service, business, healthcare, sales, media & communication, operations, arts, design, human resources, administration, and others. The employee benefits package includes; health savings account, dental insurance, life insurance, flexible spending account, military leave, adoption assistance, and much more.
Job Description
At Wegmans, our commitment to customers is simple: Every Day You Get our Best. Customers tell us they choose Wegmans for the helpful people in our stores, help with delicious meals, and the freshest ingredients possible. As a member of our Front-End Team, you can enjoy the work you do in one of the following roles: Cashier, Lot Attendant (Helping Hands), Maintenance, Accounting Office and Service Desk! If you love working with others in a fast-paced & dynamic environment, are passionate about food and trying new things, and would love to make a difference in a customer's shopping experience, Wegmans is the place for you!
What will I do?
- Exhibit enthusiasm in the exceptional products we offer
- Demonstrate your passion for food and share that knowledge with customers
- Make a difference in a customer's day and the reason they return to our store
- Become part of an energetic team where you can Do What You Love every day
Estimated annual salary
$33,010
average
TASKS
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
SKILLS
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking — Talking to others to convey information effectively.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
KNOWLEDGE
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Wegmans
Total job postings in the past
Based on 130 job boards, duplications excluded1,326
Current job openings
8%
in 6 months
1,730%
in 1 year
2 weeks
Average posting lifetime
Total job posting distribution in the past
Based on 16,309 number of jobs from 130 job boards, duplications excludedJob Filters
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Closed Job Filters
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