Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Customer Service Representative job

Family VideoSault Sainte Marie, MI
Family Video jobs

Company

Salary

Skills

Benefits

Company Description

Family Video is a family-owned video rental chain. Its locations are at the heaviest concentration in the Midwest. The company has formed a partnership with Marco's Pizza providing space for the franchise in many of its stores. The company is using this partnership as a way to deliver video rentals with pizza orders. Family Video also leases space to other retailers such as hair salons and fitness centers, and it continues to buy, build and open new locations every month. It currently operates a network of over 500 Family Video locations, 100+ Marco’s Pizza locations, 68 Highland Pure Water & Ice kiosks, several StayFit24 fitness centers as well as hundreds of retail centers with its Legacy Commercial Property division. Family Video is looking to hire energetic, fun people who share its dedication to customer service and are comfortable with a high level of responsibility. Team Members enjoy flexible work schedules, advancement opportunities, employee discounts, a comprehensive benefits package and more perks.

Job Description

Are you a friendly, outgoing, team player who genuinely enjoys providing excellent customer service? Then we want you to join our team as an Customer Service Representative Today! We have a competitive compensation plan, with opportunity for advancement, and a great career path!

Our Customer Service Representative provides exceptional customer service to all customers, handle day-to-day store operations and meet sales goals for movies, games and concessions designed by Store Management.

We look for smart, talented, energetic individuals who we train and give the freedom to make decisions to ensure our customers satisfaction, and improve our business!

Customer Service Representative Job Description:

  • Ensuring customers happiness and overall experience
  • Handling store operational tasks as delegated by Store Management
  • Utilize product knowledge to make suggestions to customers
  • Promote a welcoming store atmosphere
  • Provide quality care for each customer

Requirements:

  • Computer Literate
  • Strong written and verbal communication skills
  • Comfortable working in fast-paced environments
  • Retail or customer service experience is a plus

Benefits and Opportunities:

Highland Ventures Team Members enjoy flexible work schedules, paid training, hourly compensation, and advancement opportunities. Benefits package includes a 401(k) retirement plan, medical, dental, life insurance, flex spend account, and paid vacation (eligibility requirements).


Associated topics: agente de servicio al cliente, call center associate, call center specialist, clerk, customer care, customer service associate, customer service specialist, technical assistant, technical support, tsr
Estimated annual salary
$31,696
average
Minimum
$22,640
Maximum
$54,406

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Health InsuranceVacation & Paid Time Off401K Plan
Life InsuranceDental Insurance
Reduced or Flexible HoursRetirement Plan

Family Video

Type

Company - Private

Size

5001-10000

Revenue

$100M to $500M

Location

Glenview, IL

Industry

Retail

Founded

1978

CEO

Keith Hoogland

Similar jobs in the area
Tractor Supply Company (TSCO), the largest retail chain of rural lifestyle products in the United States, is dedicated to enhancing our strong company culture built on our team members’ commitment to our Mission and Values. With over 1,700 stores in 4...Read more
PAID TRAINING PROVIDED - JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There are MANY different positions available...Read more
General Summary: As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions...Read more
Hiring Immediately: Amazon Work From HomeAmazon Work From Home.comDafter, MI
Easy Application Amazon Work From Home Jobs Hiring For All Positions at $16-$35+/Hour + Benefits: Apply HereRead more
flexjobs
Remote Product Tester - Earn $25-$45/hrAmerican Consumer PanelsSault Ste. Marie, MI
In-Home Usage Tester (Product Tester from home) Part-time Presently we're recruiting Product Testers (from home) in several US cities to expand our private network of In-Home Usage Testers (IHUT) to fulfill upcoming contracts with national and...Read more
Now Hiring: Amazon Work From HomeAmazon Work From Home.comSault Sainte Marie, MI
Easy Application Amazon Work From Home Jobs Hiring For All Positions at $16-$35+/Hour + Benefits: Apply HereRead more
Now Hiring: UPSUPS.comSault Sainte Marie, MI
Easy Application UPS Jobs Hiring For All Positions at $16-$35+/Hour + Benefits: Apply HereRead more
Work From Home Data ClerkApex Focus GroupSault Sainte Marie, MI
Now accepting applicants for Focus Group, Clinical Trial and Market Research Panels. Earn up to $750/week working part-time from home. Must register and complete questionnaire to see if you qualify.Read more
Domino's - - 4244 I 75 Business Spur [Restaurant Associate / Team Member / Crew] As a Customer Service Rep at Domino's, you'll: Greet customers and provide them with a positive, engaging experience; Take customer orders working with our technology and...Read more
Now Hiring: FedExFedEx.comSault Sainte Marie, MI
Easy Application FedEx Hiring For All Positions at $16-$35+/Hour + Benefits: Apply HereRead more
General Summary: As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions...Read more
Show more jobs
27 more jobs

Similar jobs

General Summary: As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions...Read more
Service LeadBig LotsSault Sainte Marie, MI
DescriptionPrimarily responsible for leading the service team including cashiering, and recovery-related functions and is accountable for customer service and operational front-end standards. Provides leadership and clear direction to associates and...Read more
Overview Part Time Customer Service Associate - Looking for a job where you will be challenged and have fun? Maybe you can work afternoons or days. Maybe you can work during the week or prefer to work weekends. We are looking for great people to work for...Read more
Sales Floor AssociateDollar TreeSault Sainte Marie, MI
Dollar Tree - 4438 I 75 Business Spur - [Retail / Customer Service / Inventory Stocker] Meet and greet customers. Assist in sales; and answering questions about products; services; and merchandise. May assist with pricing; inventory stocking; cashier...Read more
Sales AssociateWalmartSAULT SAINTE MARIE, MI
What you'll do at Do you enjoy helping customers figure out and find what they need? From every day needs to special occasions, customers need you to take them to that special product. As a sales associate in Apparel, Entertainment, Toys, Sporting Goods...Read more
Sales AssociateGPMSault Ste. Marie, Michigan
Overview The Sales Associate is responsible for providing exceptional, fast pace customer service to our customers! Responsibilities Greets customers in a friendly manner as they enter the store. Provides fast and efficient service. Thanks the customer...Read more
Over 25 million homeowners have trusted HomeAdvisor &1800Contractor to help them find quality professionals with the expertise to turn their home improvement dreams into reality. It's just one of the reasons you can depend on us to bring you highly...Read more
SALES ASSOCIATEDollar GeneralKinross Charter Township, Michigan
Company Overview Dollar General Corporation has been delivering value to shoppers for 80 years. Dollar General helps shoppers Save time. Save money. Every day!® by offering products that are frequently used and replenished, such as food, snacks, health and...Read more
Now Hiring: USPSUSPS.comSault Sainte Marie, MI
Easy Application USPS Jobs Hiring For All Positions at $16-$35+/Hour + Benefits: Apply HereRead more
Work From Home Focus Group Participants - Data EntryApex Focus GroupSault Sainte Marie, MI
Now accepting applicants for Focus Group, Clinical Trial and Market Research Panels. Earn up to $750/week working part-time from home. Must register and complete questionnaire to see if you qualify.Read more