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Customer Service Representative job

Company

Salary

Skills

Job Description

Job Description

The Maintenance Connection is seeking a Customer Service/Office Assistant. We are currently looking for a full time candidate, Monday – Friday.

Duties will include:

*Managing incoming calls and customer service inquiries

*Daily Batch invoicing and billing.

*Assist with deposits and credit card processing

*Assist with sales reports

*Assist with office projects as needed

Requirements

* Excellent written and verbal communication.

* Knowledge of standard office principles and procedures.

* Great phone skills.

* Able to provide excellent customer service.

* Computer literacy a must. Familiarity with Microsoft Office programs a plus.

The Maintenance Connection is an industrial distributor focusing on high quality Maintenance, Repair and Operation (MRO) products. Established over 20 years ago, our focus has always been on working directly with the end user of the products we provide. We partner with each employee to ensure that every one of our customers receives superior products along with excellent service. We know our continued success is directly related to the quality of the people in our organization.

 

Company Description
TMC: An MRO Leader

The Maintenance Connection is a full service and solutions industrial distribution company. TMC provides industrial, commercial and Government customers with the highest quality products for the repairs and maintenance of facilities, fleet and equipment. With over 30,000 stocking items and a dedicated team to assist customers, TMC will help solve your MRO problems... saving you time and money at the same time.

We are proud of our highly trained field technicians who are committed to ensuring the highest level of personal service and quality products to customers who demand only the finest. We provide efficient inventory management programs that assure you have the right products at the right time... without the worry and the hassle.

This combination of a dedicated field sales force, efficient shipping facilities and customized inventory management programs makes The Maintenance Connection a leader in the MRO industry.
Estimated annual salary
$34,549
average
Minimum
$24,678
Maximum
$59,303

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

The Maintenance Connection

Type

Company - Private

Size

Small

Revenue

$1M to $5M

Location

31 Washington Ave.Scarborough, ME, 4074and others

Industry

Janitorial Services

Founded

1996

Closed Job Filters

Outside Sales RepresentativeThe Maintenance ConnectionPhiladelphia, PA
  About The Maintenance Connection The Maintenance Connection is an industrial distributor focusing on high quality Maintenance, Repair and Operation (MRO) products. Established 22 years ago, ourRead more
Outside SalesThe Maintenance ConnectionNashua, NH
  About The Maintenance Connection The Maintenance Connection is an industrial distributor focusing on high quality Maintenance, Repair and Operation (MRO) products. Established 22 years ago, ourRead more
Outside Sales RepresentativeThe Maintenance ConnectionWayne, NJ
  About The Maintenance Connection The Maintenance Connection is an industrial distributor focusing on high quality Maintenance, Repair and Operation (MRO) products. Established 22 years ago, ourRead more
Outside Sales RepresentativeThe Maintenance ConnectionKearny, NJ
About The Maintenance Connection The Maintenance Connection is an industrial distributor focusing on high quality Maintenance, Repair and Operation (MRO) products. Established 22 years ago, our focusRead more
Outside Sales RepresentativeThe Maintenance ConnectionBoston, MA
About The Maintenance Connection The Maintenance Connection is an industrial distributor focusing on high quality Maintenance, Repair and Operation (MRO) products. Established 22 years ago, ourRead more
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