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Customer Service Representative job

Pizza HutTopeka, KS
Pizza Hut jobs

Company

Salary

Skills

Benefits

Company Description

Pizza Hut, the Plano, Texas-based chain of restaurants with the motto of make hungry people happy, offers pizza, pasta, wings, and other food services in 14,000 restaurants located in various parts of the world. Pizza Hut brand cultivates a fun, supportive culture among team members. Pizza Hut is committed to childhood literacy expansion, and assists with access to books and educational resources to empower educators and inspire readers. You can find part-time jobs and a long-term career opportunities as well at Pizza Hut, from drivers and cooks to shift leaders and managers. The restaurant chain is in educational partnership with Excelsior College, so you might have the opportunity to earn a college degree at a discount. The first Pizza Hut restaurant was opened in 1958 in Wichita in Kansas, and it is still running at full speed. Pizza Hut was the first to launch the option of ordering pizza online, and its pizza delivery reached the International Space Station in 2001.

Job Description

Job Description:

Our Mission & Values Qualfon's mission is to help as many people as possible pursue their total vocation--as individuals and as members of society--by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients What we offer: * All team members can further their education and earn a college degree or high school diploma through Qualfon University scholarship program * We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values * Team members have FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program * Medical, dental benefits, vision and life & accident insurance for full time employees * Competitive wages * Opportunities to earn additional income through incentives * Planned Time Off pay * Qualfon is dedicated to ensuring all team members have Fun@Work! What you will be doing: * Answering inbound phone calls regarding a customer's account * Making outbound calls to follow up on customers when necessary * Maintaining composure in escalated situations * Building customer relationships, earning their loyalty and trust. * Operating accurately & efficiently in a fast paced environment * Handling multiple responsibilities at one time * Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service * Smiling as you speak with our customers, our customers can hear the smile What skills you will need: * 1 year of call center or customer service experience * Maintain regular and reliable attendance, including the daily schedule as assigned * Flexible with the working schedule; may be expected to work weekends, holidays and events * Computer proficiency with applications * Confidence in your self -motivation techniques * Eighteen (18) years of age or older on or before hire date * Minimum education of a High School diploma or GED * Professional appearance and conduct Company Description Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. We offer a full suite of customer lifecycle services including sales, customer care, technical support, and retention programs, and we are experienced at operating large client programs across multiple geographies. Qualfon also supports a variety of communication channels including voice, chat, email, IVR, social media, and blogs. Qualfon's employee retention is often two times the industry average, which provides our clients more value with better quality at a lower price. The secret to our highly tenured and engaged workforce is simple: It's about people. We focus on what matters to our people, and that is their work life, plus their family, friends, community, spirituality, and health. We invest in the well-being of our people and, in return, they take better care of customers, clients, and our communities. With our mission to Be the Best BPO and Make People's Lives Better, Qualfon is consistently a top-ranking provider for clients and has helped many companies win coveted customer service awards.
Estimated annual salary
$31,118
average
Minimum
$22,227
Maximum
$53,413

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Dental InsuranceOccupational Accident Insurance
Health Insurance
Life Insurance

Pizza Hut

Type

Subsidiary

Size

Large

Revenue

$5B to $10B

Location

Multiple locations

Industry

Chain Pizzerias

Founded

1958

CEO

Artie Starrs

Job Filters

DriverPizza HutDallas, TX
Pizza Hut, Dallas, TX As the driver, you are the face of our brand. You'll provide excellent customer service by ensuring orders are correct and delivered in a timely manner. You should be able to creatively solve problems and have a friendly demeanor when...Read more
Pizza Hut Delivery DriverPizza HutDallas, TX
Pizza Hut, Dallas, TX Pizza Hut Delivery Driver Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut®. That's right, we'll pay you to cruise around in your mobile office – your car – listening to your own...Read more
Senior Shift ManagerPizza HutGrandview, MO
Description Senior Shift ManagerRead more
Shift LeaderPizza HutRaymore, MO
Description Senior Shift ManagerRead more
Pizza Hut Shift LeaderPizza HutIndependence, MO
Description Senior Shift ManagerRead more

Closed Job Filters

Part Time Delivery DriverPizza HutGlendale, WI
Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut(R). That's right, we'll pay you to cruise around in your mobile office - your car - listening toRead more
Restaurant General ManagerPizza HutSt. Joseph, MI
DirectEmployers Association is a nonprofit HR consortium of leading global employers formed to improve labor market efficiency through the sharing of best practices, research and the development ofRead more
Assistant Restaurant ManagerPizza HutFlorida, FL
Description To eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Assistant General Managers to make them feel like family with smiles, teamwork and dedication. IfRead more
Shift ManagerPizza HutWestmont, PA
Description Working at Pizza Hut? is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. If you're ready to take the next step inRead more
Salaried Asst MgrPizza HutLangdale, AL
Description:To eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Assistant General Managers to make them feel like family with smiles, teamwork and dedication. IfRead more
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