Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Customer Service Representative (Sun-Thurs 10p-6:30a) job

FedExPlainfield, IL
FedEx jobs

Company

Salary

Skills

Benefits

Company Description

Memphis-based FedEx (Federal Express), a world class company, provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. FedEx serves more than 220 countries and territories through its segments: FedEx Express, FedEx Ground, FedEx Freight, FedEx Office and FedEx Services. FedEx Express unit is the world's #1 express transportation provider, it invented express delivery as such, and delivers about 3.5 million packages daily in Europe, the Middle East, Indian Subcontinent and Africa (EMEA). It maintains a fleet of about 690 aircraft and more than 50,000 motor vehicles and trailers. FedEx Ground provides small-package ground delivery in North America, while FedEx Freight hauls larger shipments. FedEx Office stores offer a variety of document-related and other business services and serve as retail hubs for other FedEx units. Throughout its long history, FedEx has been recognized for its renowned employee culture, providing a safe, diverse and rewarding environment. The company encourages its 450,000+ team members in sales, marketing, communications, information technology and customer services support to grow within the company and provide them with necessary tools to develop their careers. Consistently ranked among the world's most admired and trusted employers, Federal Express established its operations in 1973.

Job Description

AboutFedEx Supply Chain

FedExSupply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in thethird-party logistics industry offering a diverse service portfolio thatenables commerce for businesses. With a proven track record of innovation andoperational excellence, FedEx Supply Chain takes a consultative approach tooptimize logistics processes, implement innovative technology and drivecontinuous improvement. By leveraging best practices and the world-renownedFedEx network, FedEx Supply Chain delivers leading solutions that provideflexibility, enable scalability and improve cost-effectiveness for customers.Through more than 11,000 employees, 130 operations and 35 million square feetof warehouse space, FedEx Supply Chain manages nearly 150 million packages andprocesses 358 million returns each year. For more information, go tosupplychain.fedex.com.

WeHave.

  • Astrong FedEx brand consistently ranked among the worlds most admired andtrusted employers.
  • Atop notch leadership team with the experience needed to grow and develop yourcareer.
  • Anopen mind for new ideas and creative methods.
  • Astrong compensation and benefits package, including health, vision, dental,401k with a strong match and much more!
  • GeneralSummary.

    The Customer Service Representative will answerall incoming calls to the department and field inquires and/or forward calls tothe appropriate teammate.

    This position will beresponsible for..

  • Responsible forhandling inbound and out-bound calls, email, and faxes in a timely andprofessional manner.
  • Acting as the firstlevel of support for inquiries from customers, and direct customers to thecorrect resource for incorrectly routed phone calls, email, webmail, and faxes,or for additional assistance as necessary.
  • Assist with inquiries,reporting, and troubleshooting for customers, working cohesively as a team forthe benefit of the customers.
  • Provide accurateinformation to customers concerning Manufacturers Policy and Procedures.
  • Assist customers withproduct returns, label requests, recalls, assistance maneuvering the website,and any other questions.
  • Process RA and RecallPacket requests for customers.
  • Complete reconciliationservices for clients as needed.
  • Research and/or resolvereturns, including Return Resolution, Issue Tracking and Recall as per standardprocedures.
  • Complete paperworkonly returns as needed.
  • Assist Operations withreturn processes including, but not limited to, research, inventory and 222processes.
  • Research returnedchecks.
  • Conduct check/creditresearch for customers via email, fax, or mail.
  • Communicate outstandingissues or defects with the corresponding departments.
  • Maintain 100% qualitywork and 100% accuracy levels.
  • Maintain a clean andsafe work area.
  • Participate in specialprojects.
  • Participate indepartmental continuous improvement opportunities.
  • General data entrysupport as needed.
  • Conduct recalleffectiveness checks and create summary, as needed.
  • Document filing asrequired.
  • Performs other dutiesas assigned.

  • You might be a greatfit if.

    Education/Experience
  • A high school diplomaand One (1) to two (2) years of work experience in a Customer Serviceenvironment
  • Previous experiencesolving/investigating customer questions/problems in a timely and professionalmanner
  • Ability to do ad hocsearches on the internet
  • Excellent phone skills
  • Strong Microsoft Officeskills including PowerPoint experience necessary
  • Ability to prioritizeand handle multiple projects
  • Excellent verbal andwritten communication skills
  • Customer service driven
  • Strong team player
  • Physical/Cognitive Requirements

    With orwithout accommodation:

  • Ability to followpolicies and procedures.
  • Ability to read, writeand interpret information.
  • Ability to add,subtract, multiply and divide.
  • Ability to use hands tofinger, handle, or feel.
  • Ability tosit/walk/stand for up to 10 hours per day.
  • Ability tointermittently crawl, squat, climb, twist, bend, stoop, push or pull.
  • Must possess visual acuity,i.e., close, distance, and color vision, depth perception and the ability toadjust focus.
  • Ability to lift/carryitems less than 30 pounds.
  • ADA FedExSupply Chain will make reasonable accommodations in compliance with theAmericans with Disabilities Act of 1990. Reasonableaccommodations are available for qualified individuals with disabilitiesthroughout the subsequent application process.

    Fed Ex Supply Chain is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Job ID: 27917

    Schedule: Full-time
    Estimated annual salary
    $28,500
    average
    Minimum
    $20,357
    Maximum
    $48,920

    TASKS

    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    • Check to ensure that appropriate changes were made to resolve customers' problems.
    • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.

    KNOWLEDGE

    • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
    • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    401K Plan

    FedEx

    Type

    Company - Public (FDX)

    Size

    10000+ employees

    Revenue

    Over $10B

    Location

    Multiple locations

    Industry

    Private Air Letter Delivery

    Founded

    1973

    CEO

    Fred Smith

    Job Filters

    Handler Part Time $15.25 hrFedExAnchorage, AK
    Job Title: Handler Part Time $15.25 hr Job Requisition Number: RC209436 Category: Operations Job Family: FXE-US: Handler/Dockworker Time Type: Part Time Compensation: $0 Locations: Anchorage, Alaska To Provide Movement Of Packages, Documents, Dangerous...Read more
    Job Title: Package Handler-PART-TIME-$15.25-PM SHIFT Job Requisition Number: RC229615 Category: Operations Job Family: FXE-US: Handler/Dockworker Time Type: Part Time Compensation: $0 Locations: New York City, New York PART-TIME---MON-FRI 6:30PM- 10:30PM...Read more
    Job Title: Casual Courier/Non-DOT $20.05 /HR Job Requisition Number: RC227499 Category: Courier/Tractor-Trailer Driver Job Family: FXE-US: Driver Time Type: Part Time Compensation: $0 Locations: Kent, Washington Driver / Operator of Company vehicles...Read more
    Job Title: Sr Global Vehicle Technician/Non-DOT (Mechanic) Job Requisition Number: RC227373 Category: Operations Job Family: FXE-US: Vehicle Maintenance Time Type: Full Time Compensation: $0 Locations: Decatur, Georgia If you have what it takes to run your...Read more
    Job Title: Package Handler - $15.30 AM & Evening Shifts PDX Airport Ramp Job Requisition Number: RC228540 Category: Operations Job Family: FXE-US: Handler/Dockworker Time Type: Part Time Compensation: $0 Locations: Portland, Oregon To Provide Movement Of...Read more

    Closed Job Filters

    Job Number: 1957897BR Employment Type: Regular Full-Time Job Category: Retail Shift: Any Region: 035 : Heartland Address Line 1: 7201 N Oak Trfy City: Gladstone State: Missouri Zip Code: 64118 CareerRead more
    Job Number: 1957979BR Employment Type: Regular Full-Time Job Category: Retail Shift: Any Region: 054 : Northeast Address Line 1: 44 Prospect Hill Rd Address Line 2: Walmart Store #2282 City: EastRead more
    Package Handler- WarehouseFedExSaint Cloud, MN
    Auto req ID: 190187BR Job Summary FedEx Ground specializes in cost-effective small package shipping, offering dependable business-to-business delivery and convenient residential service. Our networkRead more
    Ops Manager - StationFedExPasco, WA
    Auto req ID: 224768BRPosition Type: Part TimeEmployee Type: NonexemptJob SummaryThis is a frontline manager position that supports the FedEx Ground (FXG) Safety Above All Culture and manages specificRead more
    Job Title: Part Time Courier/DOT $17.44/hr Job Requisition Number: RC208946 Category: Courier/Tractor-Trailer Driver Job Family: FXE-US: Driver Time Type: Part Time Compensation: $0 Locations:Read more
    Similar jobs in the area
    Customer Service RepresentativeKaman DistributionBolingbrook, IL
    Overview We are seeking a dynamic and motivated Inside Sales - Customer Service Representative to join our team in Bolingbrook, IL. This exciting opportunity offers the ability to partner with other teams in order to increase customer satisfaction and...Read more
    Ref ID: 01380-9502458578 Classification: Customer Service Representative Compensation: $15.00 to $16.00 hourly -Customer Service experience -Logistics -Self starter -Data Entry -Tracking shipments -Communicating with other departments -Maintain a Positive...Read more
    The Job Window’s client in Naperville is looking for a Customer Service Representative who is looking to get started in a career with a focus on entry level retail sales and customer service! Our client’s company is the smile and handshake behind the big...Read more
    Customer Service Representative University of Chicago Medicine *This position is located in Darien Department: 370432 - CALL CENTER Shift: Full-Time (1.0) / Evening Shift Join one of the nation’s most comprehensive academic medical centers, University of...Read more
    flexjobs
    Thumbtack™ has been trusted by movers across the country to help grow their business. Customers come to Thumbtack to get all kinds of local and long distance moving jobs done. That means your jobs can range in size, whether you want to pick up small jobs...Read more
    Speedway - - 1621 Jefferson Street Store# 5376 [Retail Associate / Team Member / Cashier / Stocker / Full-Time] Specializes in providing outstanding customer service while running a register and working on the sales floor; ensures items meet the required...Read more
    flexjobs
    Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it’s totally flexible around your schedule. You decide when and how much you drive. What you need to know: Earn great money: The more you drive, the more you...Read more
    Customer Service Representative Job Duties: Answering incoming calls from clients and carriers Set up appointments Enter job orders into a WMS database (Accuplus) Email follow up Make copies scanning Requirements Previous customer service experience...Read more
    At OPTUM, the mission is clear: Help people live heathier lives and help make the health system work better for everyone LHI is one of 4 businesses under OPTUMSERVE. OptumServe provides health care services and proven expertise to help federal government...Read more
    Primary responsibilities include: • Interact with our guests in a friendly, fast, courteous and efficient manner • Attention to detail in order to promote positive customer interactions • Hear and sense customer needs and keep your manager and fellow team...Read more
    General Summary: As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions...Read more
    Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first responder...Read more
    Show more jobs
    500+ more jobs

    Similar jobs

    Company DescriptionNo Nights! Be Home For Dinner - Full Time Day Shift!Location: Naperville, IllinoisAs a Property Manager, you aim to provide superior customer service and a positive and welcoming experience to all customers, but not in the early morning...Read more
    Summary : Ensure timely, friendly and exceptional communication with customers, prospects and specifiers/end-users. Following the established policies and procedures accurately enter customer orders, answer inquiries about products, availability and...Read more
    Customer Service Representative - Warrenville, IL As a Customer Service Representative, you’ll have the opportunity to help people every day by answering phones to place orders, answer general customer inquiries and invoice questions, and respond to...Read more
    This Customer Service Representative (CSR) will be work closely with our distributor-based customers and internal customers. Primary goal is to understand the needs of the customer and do whatever is necessary through communication with other departments...Read more
    Company Description Established in 1984 as Midwest Air Technologies, Inc. (MAT Holdings, Inc.) is a $1.9 billion multi-national company with manufacturing operations, distribution centers and sourcing offices worldwide. The company’s core businesses...Read more
    Now Hiring Call Center Customer Service Representatives! This is your opportunity to join the team at a leading equipment and supply company. We are looking for Customer Service Representatives that can provide excellent customer service to our clients...Read more
    Responsibilities May include: Answer parts line. Order processing. Executing all aspects of the sales function including order inputting. Existing account management. Relationship development. Serve as primary contact with accounts. Process purchase orders...Read more
    Description The Customer Service Representative assists with customers in response to inquiries about products and services. Assists customers with placing product orders. Duties and Responsibilities Assist specific customers in the division with back...Read more
    SMS Assist is looking to hire a Customer Service Representative. SMS Assist is looking for driven problem-solvers who want to partner with us to transform an industry. We’re utilizing our very own technology system to help disrupt the facilities management...Read more
    Looking for a high-energy individual with an outgoing personality to join our team as a full-time customer service representative. You must be extremely detailed and well-organized. We are a fast-paced computer Graphics Company selling printing equipment...Read more