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Customer Service Representative (Sun-Thurs 10p-6:30a) job

FedExPlainfield, IL
FedEx jobs





Company Description

Memphis-based FedEx (Federal Express), a world class company, provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. FedEx serves more than 220 countries and territories through its segments: FedEx Express, FedEx Ground, FedEx Freight, FedEx Office and FedEx Services. FedEx Express unit is the world's #1 express transportation provider, it invented express delivery as such, and delivers about 3.5 million packages daily in Europe, the Middle East, Indian Subcontinent and Africa (EMEA). It maintains a fleet of about 690 aircraft and more than 50,000 motor vehicles and trailers. FedEx Ground provides small-package ground delivery in North America, while FedEx Freight hauls larger shipments. FedEx Office stores offer a variety of document-related and other business services and serve as retail hubs for other FedEx units. Throughout its long history, FedEx has been recognized for its renowned employee culture, providing a safe, diverse and rewarding environment. The company encourages its 450,000+ team members in sales, marketing, communications, information technology and customer services support to grow within the company and provide them with necessary tools to develop their careers. Consistently ranked among the world's most admired and trusted employers, Federal Express established its operations in 1973.

Job Description

AboutFedEx Supply Chain

FedExSupply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in thethird-party logistics industry offering a diverse service portfolio thatenables commerce for businesses. With a proven track record of innovation andoperational excellence, FedEx Supply Chain takes a consultative approach tooptimize logistics processes, implement innovative technology and drivecontinuous improvement. By leveraging best practices and the world-renownedFedEx network, FedEx Supply Chain delivers leading solutions that provideflexibility, enable scalability and improve cost-effectiveness for customers.Through more than 11,000 employees, 130 operations and 35 million square feetof warehouse space, FedEx Supply Chain manages nearly 150 million packages andprocesses 358 million returns each year. For more information, go tosupplychain.fedex.com.


  • Astrong FedEx brand consistently ranked among the worlds most admired andtrusted employers.
  • Atop notch leadership team with the experience needed to grow and develop yourcareer.
  • Anopen mind for new ideas and creative methods.
  • Astrong compensation and benefits package, including health, vision, dental,401k with a strong match and much more!
  • GeneralSummary.

    The Customer Service Representative will answerall incoming calls to the department and field inquires and/or forward calls tothe appropriate teammate.

    This position will beresponsible for..

  • Responsible forhandling inbound and out-bound calls, email, and faxes in a timely andprofessional manner.
  • Acting as the firstlevel of support for inquiries from customers, and direct customers to thecorrect resource for incorrectly routed phone calls, email, webmail, and faxes,or for additional assistance as necessary.
  • Assist with inquiries,reporting, and troubleshooting for customers, working cohesively as a team forthe benefit of the customers.
  • Provide accurateinformation to customers concerning Manufacturers Policy and Procedures.
  • Assist customers withproduct returns, label requests, recalls, assistance maneuvering the website,and any other questions.
  • Process RA and RecallPacket requests for customers.
  • Complete reconciliationservices for clients as needed.
  • Research and/or resolvereturns, including Return Resolution, Issue Tracking and Recall as per standardprocedures.
  • Complete paperworkonly returns as needed.
  • Assist Operations withreturn processes including, but not limited to, research, inventory and 222processes.
  • Research returnedchecks.
  • Conduct check/creditresearch for customers via email, fax, or mail.
  • Communicate outstandingissues or defects with the corresponding departments.
  • Maintain 100% qualitywork and 100% accuracy levels.
  • Maintain a clean andsafe work area.
  • Participate in specialprojects.
  • Participate indepartmental continuous improvement opportunities.
  • General data entrysupport as needed.
  • Conduct recalleffectiveness checks and create summary, as needed.
  • Document filing asrequired.
  • Performs other dutiesas assigned.

  • You might be a greatfit if.

  • A high school diplomaand One (1) to two (2) years of work experience in a Customer Serviceenvironment
  • Previous experiencesolving/investigating customer questions/problems in a timely and professionalmanner
  • Ability to do ad hocsearches on the internet
  • Excellent phone skills
  • Strong Microsoft Officeskills including PowerPoint experience necessary
  • Ability to prioritizeand handle multiple projects
  • Excellent verbal andwritten communication skills
  • Customer service driven
  • Strong team player
  • Physical/Cognitive Requirements

    With orwithout accommodation:

  • Ability to followpolicies and procedures.
  • Ability to read, writeand interpret information.
  • Ability to add,subtract, multiply and divide.
  • Ability to use hands tofinger, handle, or feel.
  • Ability tosit/walk/stand for up to 10 hours per day.
  • Ability tointermittently crawl, squat, climb, twist, bend, stoop, push or pull.
  • Must possess visual acuity,i.e., close, distance, and color vision, depth perception and the ability toadjust focus.
  • Ability to lift/carryitems less than 30 pounds.
  • ADA FedExSupply Chain will make reasonable accommodations in compliance with theAmericans with Disabilities Act of 1990. Reasonableaccommodations are available for qualified individuals with disabilitiesthroughout the subsequent application process.

    Fed Ex Supply Chain is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Job ID: 27917

    Schedule: Full-time
    Estimated annual salary


    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    • Check to ensure that appropriate changes were made to resolve customers' problems.
    • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.


    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.


    • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
    • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    401K Plan



    Company - Public (FDX)


    10000+ employees


    Over $10B


    Multiple locations


    Private Air Letter Delivery




    Fred Smith

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