What does a Pacific Sales Customer Service Specialist do?
The Customer Service Specialist is responsible for ensuring, fast, friendly, and accurate processing for all Pacific Kitchen and Home customer transactions. The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges, releases & following the 5 steps of the sale. This role is also responsible for supporting the sales floor in customer follow up, which may include scheduling deliveries, checking on purchase orders or doing a stock check. The Customer Service Specialist is also responsible for supporting the Inventory processes, which may include warehouse functions such as unaccounted research, receiving, shipping and will calls. This role keeps the Customer Service work center well organized by creating solutions to organizational challenges, they are also responsible for selling Accessories and General Service contracts to customers during review of sales order.
As a Customer Service Specialist, you will:
Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner
Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
Demonstrate company sales model in order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.
Complete shipping invoices and reconciliation reporting
Assists Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will-calls.
What are the Professional Requirements of a Customer Service Specialist?
Basic Qualifications
Ability to work successfully as part of a team
Strong ability to prioritize and multi-task in a fast-paced environment
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Preferred Qualifications
High School Diploma or equivalent
3 months experience in retail, customer service or related fields
I remain calm and empathetic, actively listening to their concerns and finding a solution that meets their needs.
As Customer Service Representatives, we interact with customers on behalf of an organization. Our tasks include providing information about products and services, taking orders, responding to customer complaints, and resolving problems. We handle customer accounts. Many of us work in call centers, and others interact with customers face-to-face or by email, live chat, or other methods. We work in almost every industry, and our job can vary depending on where we work. Some of us help to generate sales leads, while others do not sell products or services.
Core tasks: